Aidan Wanzer
Columbus,OH
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and retail environments, notably at Clarkson Eyecare. Excelled in utilizing document management systems and enhancing guest satisfaction. Demonstrated proficiency in training employees and streamlining processes for continuous improvements. Skilled in conflict resolution and effective communication, significantly boosting team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Optometric Technician
Clarkson Eyecare
06.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, OCT machines, optos retinal imaging devices, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Collaborated with optometry staff to reach individual and team goals.
Shift Supervisor
CVS Pharmacy
05.2021 - Current
- Conducted routine inspections to check quality and compliance with established specifications.
- Delivered successful training to more than 5 employees during tenure, educating on successful work processes and productivity strategies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Student Assistant
Curl Market
08.2020 - 04.2022
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Trained new staff on food preparation and safety procedures.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Store Associate
Burlington Coat Factory Warehouse
12.2020 - 01.2021
- Developed strong rapport with customers and created positive impression of business.
- Maintained tidy and organized store to comply with cleanliness standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales and customer satisfaction through personalized servicing.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Bachelor of Arts - Biochemistry
Ohio State University
Columbus, OH05.2024
Skills
- Quality Standards
- Continuous Improvements
- Train Employees
- Guest Satisfaction
- Document Management
- Email Software
- Microsoft Outlook
- Cash Register Operations
- Store Opening and Closing
- Flexible Schedule
- Conflict Resolution
- Strong verbal and written communication
Languages
Spanish
Limited Working
Timeline
Optometric Technician
Clarkson Eyecare
06.2024 - Current
Shift Supervisor
CVS Pharmacy
05.2021 - Current
Store Associate
Burlington Coat Factory Warehouse
12.2020 - 01.2021
Student Assistant
Curl Market
08.2020 - 04.2022
Bachelor of Arts - Biochemistry
Ohio State University