Aidana Murziyeva
ASSOCIATE BANKER
Brooklyn,New York
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Intake Clerk
GIRLING HEALTH CARE OF NEW YORK, INC
01.2024 - Current
- Tracked all incoming referrals daily, following up as needed
- Participated in team meetings to discuss client needs, progress, and future planning strategies
- Actively listened to client concerns during phone conversations, demonstrating empathy while gathering important details about their situation
- Following up with more than 100 patients and with Social workers from more than 30 facilities
- Provided support to patients and their families during intake process, answering questions, and addressing concerns.
- Provided over 200 paperworks of patients from Nursing homes in 6 months
Account Manager
MEDLABEL, LLP
Almaty
10.2022 - 01.2023
- Documented account changes and customer data with relevant software tools
- Communicated with clients to build strong connections and improve account strategy.
Senior Sales Manager
HALYK BANK of KAZAKHSTAN, JSC
06.2021 - 07.2022
- Oversaw clerical staff, directing and monitoring sales activities
- Elevated team productivity using practical training and motivational strategies
- Developed and controlled sales programs through staffing and training initiatives
- Defined client needs and business requirements to meet and exceed expectations
- Managed assigned sales territory to achieve and exceed sales goals and account acquisition objectives
- Coordinated with internal departments, such as compliance control and operations, to address client issues effectively
- Collaborating with other Departments in a common projects.
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
Associate Banker
HALYK BANK of KAZAKHSTAN, JSC
01.2020 - 05.2021
- Advised customers on currency exchange regulations and transaction fees. 20 customers per day
- Captured customer details for card issuance and delivery. Issued 25 business cards per month
- Processed about 50 B2B international money transfers per day
- Resolved customer issues, addressing account problems and discrepancies
- Promoted products and services to the customers. Overselling and exceeding monthly plan of issuing 20 corporate cards, opening new onlinebank accounts for the new customers.
- Met customer needs with knowledgeable and fast service
- Opened, updated and closed accounts for customers
- Prevented fraud by spotting suspicious behavior and problematic transactions
- Boosted revenue through consistent promotion of bank products.
- Provided advice on different bank products and financial options.
Front Desk Receptionist
ALTERRA INN NOVOTEL, LLP
04.2019 - 12.2019
- Verified guest payment and contact information
- Collected payments for services and updated accounts to reflect new balances
- Greeted, assisted and directed visitors with professional attitude
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff.
Sales Coordinator
EF EDUCATION FIRST, LLP
01.2019 - 04.2019
- Exceeded sales objectives to capture new leads and customers
- Responded quickly to customer concerns or requests within target timeframes
- Advised customers on different financing options
- Determined customers' needs based on sales calls and face-to-face meetings.
Education
BBA - Marketing
Suleyman Demirel University
Almaty, Kazakhstan 09.2015 - 07.2018
Diploma - Accounting and Audit - Accounting And Audit
Suleyman Demirel College
Almaty, Kazakhstan 09.2012 - 06.2015
Skills
Adaptability
Teamwork
Time Management
Operations Management
Leadership
Customer Service
Microsoft Suite
Colvir (bank account software)
Bank Sales
Languages
Russian
Native or Bilingual
Kazakh
Native or Bilingual
English
Full Professional
Turkish
Elementary
Timeline
Intake Clerk
GIRLING HEALTH CARE OF NEW YORK, INC
01.2024 - Current
Account Manager
MEDLABEL, LLP
10.2022 - 01.2023
Senior Sales Manager
HALYK BANK of KAZAKHSTAN, JSC
06.2021 - 07.2022
Associate Banker
HALYK BANK of KAZAKHSTAN, JSC
01.2020 - 05.2021
Front Desk Receptionist
ALTERRA INN NOVOTEL, LLP
04.2019 - 12.2019
Sales Coordinator
EF EDUCATION FIRST, LLP
01.2019 - 04.2019
BBA - Marketing
Suleyman Demirel University
09.2015 - 07.2018
Diploma - Accounting and Audit - Accounting And Audit
Suleyman Demirel College
09.2012 - 06.2015
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