AIDELMA JUAREZ

• Responded promptly to emails or phone calls from applicants seeking updates on their application status
• Ensured all necessary forms were completed accurately before submitting them for processing
• Order insurance member ID cards for members who were renewing and members who are new to HealthFirst
• Review authorized representative letters and input authorization into the system.

• Read declination letters from insurance companies and enter critical information such as letters representing victims of sexual abuse onto an Excel doc (some of the column examples)

Index # - Name of claimant - Carrier - Type of Insurance - Claim Status - Reason for declination Note: Was hired by a third-party Jacobson Group, was only a 3-month contract

• Processed and reviewed member applications for accuracy and completeness.
• Update records
• Renew memberships
• Analyze and evaluate enrollment documents, for the continuation of memberships
• . Spoke with insurance agents and applicants for information that was missing to complete the application or any missing documents

• Improved client financial stability by assessing their financial situations and developing tailored plans.
• Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
• Enhanced financial literacy for individuals and families by conducting educational workshops on budgeting, credit management, and savings.
• EDI transactions between healthcare providers and insurance companies.
• Collaborated with other professionals to provide comprehensive financial counseling services, addressing all aspects of a client's financial life.

• Provided outstanding customer service and support to clients, resolving COVID19 questions efficiently and effectively.
• Navigated multiple applications and utilized search tools to find information for customer inquiries to find a vaccine.
• Helped Schedule appointments for customers who wanted to get vaccinated.

• Provided excellent customer service by assisting, responding to, and resolving customer inquiries on policy benefits.
• Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
• Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures, and other related topics

• Operated cash register and accurately processed payments, returns, and exchanges
• Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
• Accurately process customer payments using cash, credit cards, and checks
• Provided efficient and courteous service to customers
• Trained new employees