Aiden Brown
3500 N. Fremont St.,IL
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, and hardware/software installation. Excels at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
7
7
years of professional experience
Work History
IT Support Engineer
TransUnion
Chicago, IL
08.2024 - Current
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
- Utilized ticketing systems to track the status of help desk tickets throughout the resolution process.
IT Technical Support Specialist
PatientPoint
11.2022 - 04.2024
- Enhanced system performance by identifying and resolving technical issues promptly.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
Level 2 Support Technician (seasonal)
Identakid
Tampa, FL
07.2022 - 10.2022
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
In-Home Tech Expert
Asurion Insurance Services
Tampa, FL
03.2021 - 06.2022
- Created innovative solutions to meet changing market demands and future growth plans.
- Implemented process improvements to smooth development cycle and increase collaboration.
- Helped streamline repair processes and update procedures for support action consistency.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Security Researcher
Apple
07.2017 - 07.2021
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Identified and tracked defects with iOS and supported developers in resolving problems by completing additional tests.
- Debugged code and located root causes of problems by reviewing configuration files and logs.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
Delivery Helper
UPS
10.2018 - 01.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Interpreted maps and followed written and verbal directions.
Camp Counselor
Camp Fire Sunshine Council
05.2018 - 08.2018
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Education
Bachelor of Science - Computer Science
University of North Florida
Jacksonville, FL05.2023
High School Diploma -
Mulberry Senior High School
Mulberry, FL06.2017
Skills
- Training Materials Development
- Interpersonal Skills
- Active Listening
- Hardware and Software Repair
- Computer Diagnostics
- Attention to Detail
- Microsoft Office Certification
- Software Installation
- Technical Troubleshooting
- Issue and Resolution Tracking
- Customer Service Support
- Mobile Device Repair
- Multitasking and Prioritization
References
References available upon request.
Timeline
IT Support Engineer
TransUnion
08.2024 - Current
IT Technical Support Specialist
PatientPoint
11.2022 - 04.2024
Level 2 Support Technician (seasonal)
Identakid
07.2022 - 10.2022
In-Home Tech Expert
Asurion Insurance Services
03.2021 - 06.2022
Delivery Helper
UPS
10.2018 - 01.2019
Camp Counselor
Camp Fire Sunshine Council
05.2018 - 08.2018
Security Researcher
Apple
07.2017 - 07.2021
Bachelor of Science - Computer Science
University of North Florida
High School Diploma -
Mulberry Senior High School
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