Aiden Brown
Rochester
Summary
Results-driven MBA candidate with 4+ years of experience in operations management, data analytics, and team leadership at Amazon. Proven ability to drive process improvements, optimize performance, and develop talent in dynamic environments. Skilled in strategic planning, logistics, and performance management, with a track record of achieving top safety and leadership ratings. Former Division 1 athlete at Virginia Tech, bringing discipline, teamwork, and a competitive edge. Seeking to apply analytical skills and leadership experience to contribute to growth and success in ___
Overview
5
5
years of professional experience
Work History
Area Manager II (Ops)
Amazon
11.2023 - 12.2024
- Managed a team of 120-140 direct reports, fostering career advancement and achieving consistent KPI target attainment.
- Led daily shift meetings that outline daily KPI's while communicating staffing requirements and strategy needed to hit planned goals.
- Perform root cause analysis for KPI metrics that finish outside of standard and formulate action plan to avoid the misses on critical metrics.
- Oversaw implementation of new process systems in Inbound Dept and provide effectiveness reporting and feedback to software and robotic engineer teams.
- Trained associates on Amazon Standards and aided in Career development.
- Held monthly interviews for Tier 3 positions (assistant managers) and conducted terminations and participated on HR appeals committee
- Maintained top rating in the building in Amazon's Safety Leadership Index (top 3%) and Leadership Behavior Index (top 5%).
Area Manager I
Amazon
05.2022 - 11.2023
- Oversaw the stow process for Inbound department while managing 60-80 direct reports.
- Aided in development of Process Assistants (tier 3) and provided monthly feedback on performance and assigned SMART Goals for how to improve the following month. Promoted 8 total PA’s (assistant managers) into Level 4 (manager) positions during tenure.
- Worked with upper level managers to Aid in Next-Day shift planning, ensuring KPIs were met, and summarizing missed KPI's by formulating action plans to prevent further misses.
- Performance managed Direct reports as well as Process Assistant and participated in talent reviews and promotional meetings.
- Ensured OSHA compliance and adherence to health and safety procedures within the warehouse. Completed RCA (Root Cause Analysis) reporting on all documented injuries within my area.
Fulfillment Associate
Amazon
09.2021 - 05.2022
- Selected customer orders while operating the 4ft & 6ft reach trucks (forklifts)
- Performed trailer docking & releasing (TDR) for inbound and outbound trucks
- Completed CPT (Critical Pull Time) for rushed and late packages to ensure packages were shipped by SLA
- Assistant in dock operations, showcasing adaptability and teamwork
- Actively engaged in cross-departmental tasks, fostering a cooperative work environment
- Certified to operate 4ft & 6ft reach trucks, and electric pallet jack (EPJ)
Marketing Manager
Relocation Benefits LLC
05.2020 - 06.2021
- Orchestrated multi-channel marketing campaigns, including direct mail, billboards, and chamber publications
- Managed social media accounts to amplify brand presence
- Designed and published 2 billboards in Roanoke Va (i-81) & Bluefield WV (rt 66), created advertisements for the Salem-Roanoke and Blacksburg/Christiansburg Chamber of Commerce publications
- Performed website maintenance by updating/modernizing the layout so that the website quotes would flow through the same pathways as our other leads
- Trained sales team in virtual survey techniques using Zoom, Microsoft Teams, and Skype, ensuring business continuity during pandemic restrictions
- Implemented a QR code employee reward system that incentivized our workers to ask customers for post-move reviews
- This improved our Google rating from 3.3 to 4.5 stars in 4 months
Truck Driver//Crew Lead
SWVA Moving & Storage
05.2020
- Led team of 3-5 movers, executing diverse moves for residential, commercial, and student clients
- Managed logistics, ensured compliance, and maintained meticulous documentation
- Led the Covid-19 furniture extraction projects at major universities, overseeing teams of up to 25
- Successfully removed and stored over 15,000 furniture units
- Managed comprehensive move documentation, including payment adjustments and Bills of Lading
- Ensured accurate origin/destination records for all shipments
- Demonstrated versatile driving skills across multiple vehicle types
- Proficient in operating cargo vans, 16ft and 26ft box trucks, and forklifts
Education
M.B.A - Business Administration
University of Illinois
Springfield, IL02.2025
B.S - Consumer Economics
Virginia Tech
Blacksburg, VA06.2021
Skills
Technical Skills: Data Analysis, Shift Planning, Process Improvement, Operations Management, Supply Chain Management, KPI Analysis, Performance Management, Root Cause Analysis, OSHA Compliance, SQL, Excel
Soft Skills: Leadership, Team Management, Communication, Problem-Solving, Decision-Making, Training & Development, Mentoring, Conflict Resolution, Communication, Willing to learn
Awards
- Southwest VA Moving and Storage, Employee of the Month March & May 2021
- Amazon Employee of the month Nov 2021, Jan 2022, Feb 2022 (Outbound Department)
- Amazon Quarterly Management Award for excellence in Operational Quality, Q4 2023 (Inbound)
Additional Information - Athletic Achievements
- Student-Athlete (football)
- ACC All Academic Team 2019
- Hard Hat award winner in 2019 (team award) for displaying excellence in the weight room
- Member of the 'Big brother' mentor program for new/incoming teammates
Timeline
Area Manager II (Ops)
Amazon
11.2023 - 12.2024
Area Manager I
Amazon
05.2022 - 11.2023
Fulfillment Associate
Amazon
09.2021 - 05.2022
Marketing Manager
Relocation Benefits LLC
05.2020 - 06.2021
Truck Driver//Crew Lead
SWVA Moving & Storage
05.2020
B.S - Consumer Economics
Virginia Tech
M.B.A - Business Administration
University of Illinois