Aiden Evans
San Jose,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Food Runner
Lazy Dog Restaurant & Bar
07.2023 - Current
- Organized and replenished supplies at food stations to optimize team performance.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Cultivated warm relationships with regular customers.
- Established rapport with customers by providing friendly and attentive service.
Swim Instructor
Waterworks Aquatics
07.2021 - 01.2022
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Provided emergency first aid and CPR as needed.
- Implemented proper safety protocols and emergency response plans.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Utilized various teaching aids such as kickboards, fins, pull buoys, or noodles to provide targeted support for specific skill acquisition among students at various competency levels.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Demonstrated proper form and technique to prevent injury.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Utilized effective record-keeping system for tracking customer information.
- Implemented new and creative exercise routines to keep participants motivated.
- Encouraged parent involvement in their child''s aquatic education through regular communication about progress and upcoming events.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Developed and implemented lesson plans based on individual student needs.
- Taught daily swim instruction to students varying in ages and skill levels.
- Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.
- Adjusted lesson pacing according to individual student needs while adhering to established curriculum guidelines, ensuring optimal progress for all learners.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
Front of House Team Member
Chick-Fil-A Restaurant
05.2021 - 07.2021
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Helped guests at tables when in need of assistance.
- Ensured prompt response time for attending guest needs while working on multiple tables simultaneously.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Adjusted food preparation methods in accordance with customer requests.
Education
Bachelor of Arts - Theater Literature, History, And Criticism
West Valley College
Saratoga, CA09.2025
High School Diploma -
Leigh High School
San Jose, CA06.2021
Skills
- Sense of urgency
- Guest service
- Safe Food Handling
- Cleaning and sanitizing
- Strength and Agility Training
- Lifeguard certification
- First Aid Certified
- Communication and Interpersonal Connection
- Swimming and Water Safety
- Active Listening
- Special requests handling
- Tableside Service
- Money Handling
Timeline
Food Runner
Lazy Dog Restaurant & Bar
07.2023 - Current
Swim Instructor
Waterworks Aquatics
07.2021 - 01.2022
Front of House Team Member
Chick-Fil-A Restaurant
05.2021 - 07.2021
Bachelor of Arts - Theater Literature, History, And Criticism
West Valley College
High School Diploma -
Leigh High School