Aiden Gallaher
Haslet,TX
Summary
Proven track record in delivering exceptional customer service and enhancing operational efficiency, as demonstrated during my tenure at Sonic Drive-in. Skilled in POS systems and adept at creating a welcoming environment, I significantly improved customer satisfaction and repeat business. My resilience and positive attitude have consistently driven results, even in high-pressure settings.
Overview
3
3
years of professional experience
Work History
Fast Food Worker
Sonic Drive-in
Haslet, TX
04.2024 - 10.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Made change and returned correct cash and coin to patrons.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Assisted with preparing salads and cold food items.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Promoted specials and upsold menu items, resulting in increased sales revenue for the restaurant.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Private Dog Sitter
Self-employeed
Haslet, TX
08.2021 - 05.2024
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by the pet owners.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Adapted to various pet personalities and quirks, creating tailored care plans for each dog''s unique preferences.
- Managed challenging situations such as aggression or separation anxiety with patience and professionalism, resulting in a calm environment for both the pet and owner.
- Fulfilled special requests made by clients such as watering plants or retrieving mail during extended stays away from home.
- Enhanced client satisfaction by providing personalized and attentive care for their pets in a home environment.
- Maintained cleanliness within clients'' homes during sitting periods, ensuring a tidy living space upon their return.
- Provided overnight stays when required, giving clients peace of mind knowing their beloved pets were cared for aroundtheclock.
- Increased repeat business through exceptional customer service and creating a trusting environment for both owners and their pets.
Dog Sitter
Rover.com
Haslet, TX
11.2023 - 02.2024
Dishwasher
Lucky Spur Ranch
Justin, TX
08.2023 - 10.2023
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High School Diploma -
V R Eaton High School
Fort Worth, TX06.2021
Skills
- Customer Service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Safe Food Handling
- Reliable and punctual
- Cash handling proficiency
- Late-night shift availability
- Stress tolerance and resilience
- Accustomed to shift work
- Customer Response
- Physical Stamina and Endurance
- POS Systems
Timeline
Fast Food Worker
Sonic Drive-in
04.2024 - 10.2024
Dog Sitter
Rover.com
11.2023 - 02.2024
Dishwasher
Lucky Spur Ranch
08.2023 - 10.2023
Private Dog Sitter
Self-employeed
08.2021 - 05.2024
High School Diploma -
V R Eaton High School