Aiden Gassman
Cocoa,FL
Summary
Detail-oriented and customer-focused professional with hands-on experience in client interaction, problem-solving, and product knowledge across various retail and service industries. Currently employed as a Parts Counter Associate at Mike Erdman Nissan, with a strong background in sales, customer service, and inventory management. Seeking to transition into an Insurance Customer Care Representative role with a company that offers growth opportunities, skill development, and long-term career advancement.
Overview
6
6
years of professional experience
Work History
Parts Counter Associate
Mike Erdman Nissan
Cocoa, FL
03.2023 - Current
- Provide exceptional customer service by assisting customers in identifying and purchasing automotive parts, accessories, and related products.
- Resolve customer inquiries, manage returns, and address issues, ensuring a smooth and positive experience.
- Process transactions, maintain accurate sales records, and provide information about product features and availability.
- Collaborate with technicians, parts vendors, and the service department to ensure timely delivery and fulfillment of parts orders.
- Maintain a clean, organized workspace while adhering to safety protocols.
- Leverage strong communication and interpersonal skills to create lasting customer relationships, enhancing customer satisfaction.
Cashier
Dick's Sporting Goods, Inc
Bloomington, IL
08.2022 - 03.2023
- Provided high-quality customer service by processing purchases, handling returns, and answering customer inquiries.
- Maintained accurate transaction records and ensured the correct processing of payments via cash, credit, and debit.
- Assisted customers in locating products, making recommendations, and offering promotions to improve their shopping experience.
- Worked collaboratively with the sales floor team to ensure store cleanliness, restocking, and an overall positive environment for customers.
- Managed cash drawers, reconciled receipts, and ensured all cash handling protocols were followed.
Sales Associate
Buckle
Bloomington, IL
08.2021 - 06.2022
- Delivered outstanding customer service by identifying customer needs and providing personalized product recommendations.
- Assisted in achieving sales goals by promoting current promotions, loyalty programs, and new merchandise.
- Managed the fitting room area, helping customers with sizing, product choices, and styling suggestions.
- Maintained the visual presentation of the store, ensuring that displays were organized and stock levels were replenished regularly.
- Processed transactions efficiently and accurately, maintaining a high level of customer satisfaction.
Pro-Shop Associate
Wolf Hollow Golf
Lena, IL
03.2019 - 06.2021
- Greeted customers, provided product information, and assisted with purchasing golf equipment, apparel, and accessories.
- Answered customer questions regarding golf course policies, membership options, and available services.
- Managed inventory, processed sales transactions, and kept the pro shop organized and stocked.
- Provided exceptional service by scheduling tee times, organizing events, and ensuring smooth daily operations.
- Worked closely with the golf course staff to ensure a seamless experience for guests, promoting customer satisfaction and return business.
Education
High School Diploma -
Aquin Catholic Jr High School
Freeport, IL05-2021
Skills
- Customer Service Excellence
- Communication
- Problem solving
- Sales and Product Knowledge
- Organization skills
- Adaptability
- Team Collaboration
- Computer Proficiency
- Phone Etiquette
Accomplishments
- Employee of the Month - March 2024
References
References available upon request.
Timeline
Parts Counter Associate
Mike Erdman Nissan
03.2023 - Current
Cashier
Dick's Sporting Goods, Inc
08.2022 - 03.2023
Sales Associate
Buckle
08.2021 - 06.2022
Pro-Shop Associate
Wolf Hollow Golf
03.2019 - 06.2021
High School Diploma -
Aquin Catholic Jr High School
Similar Profiles
Schnobber EdmondSchnobber Edmond
Salesperson at Mike Erdman ToyotaSalesperson at Mike Erdman Toyota
TRAVIS D. WILSONTRAVIS D. WILSON
Automotive Sales Professional at Mike Rezi NissanAutomotive Sales Professional at Mike Rezi Nissan
Ana TrujilloAna Trujillo
Accounts Receivable Clerk at Mike Rezi NissanAccounts Receivable Clerk at Mike Rezi Nissan