Aiden Gonzalez
San Antonio
Summary
Results-driven and recognized as a high-potential crewmember for strong leadership, reliability, and commitment to operational excellence. Demonstrates the ability to lead by example, support team performance during high-volume shifts, and consistently deliver exceptional customer experiences. Passionate about developing crewmembers, maintaining brand standards, and contributing to a positive, high-energy restaurant culture while preparing for future leadership opportunities.
Overview
2
2
years of professional experience
Work History
HIPO Crewmember
Raising Cane's
San Antonio
06.2024 - Current
- Handled escalated customer situations, applying conflict resolution skills to maintain guest satisfaction, and uphold company reputation.
- Adaptability to thrive in a fast-paced environment by assisting multiple customers in a short amount of time.
- Completed the necessary internal development tasks during my shift to stand out as a nominee for a managerial position.
- Delegated tasks to kitchen and front counter staff during peak hours to maintain efficiency.
- Coached and trained 3+ new hires per month on kitchen and customer service standards, resulting in a faster onboarding process and improved team performance.
Education
BBA - Business Management
Texas A&M University - San Antonio
San Antonio, TX06-2028
Skills
- Customer service
- Cash Handling
- POS Systems
- Cash and Credit Transactions
- Conflict resolution
- Team leadership
- Task delegation
- Time management
- Staff training
Timeline
HIPO Crewmember
Raising Cane's
06.2024 - Current
BBA - Business Management
Texas A&M University - San Antonio