Asmau Adanlawo
Houston,TX
Summary
I’m eager to apply my customer-focused sensitivities and problem-solving skills to the remote work industry. Throughout my career, I’ve developed a strong ability to understand and meet customer needs with empathy and precision. I’ve learned how to approach problems thoughtfully, ensuring that solutions are both effective and considerate of the customer’s perspective. As I transition to remote work, I’m excited about the opportunity to bring these skills to a virtual setting. While I’m still adapting to the specifics of remote work, I’m committed to leveraging my experience to address challenges and support clients effectively from a distance. I’m enthusiastic about learning and growing in this new work environment and am confident that my approach will contribute positively to a remote team. My goal is to continue delivering high-quality service and finding innovative solutions while embracing the unique aspects of working remotely. I look forward to the chance to make a meaningful impact in this evolving landscape.
Overview
5
5
years of professional experience
Work History
Crew Member (RI,CT, HiPo CM)
Raising Cane's
1740 Fry Rd, Houston, Texas, 77083
08.2022 - Current
- Fully Cross-Trained
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced productivity by mobilizing crew in each zone to maintain smooth operations.
- Prepped various dishes and performed thorough quality checks (temperature, taste, shelf life) during the day
- Provided excellent customer service to maintain a positive atmosphere for guests.
Shift Manager
Popeyes® Louisana Kitchen
8002 S Texas 6, Houston, Texas, 77083
06.2019 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Kerr High School
Houston, TX06.2020
Skills
- ZOOM PRO Software Proficiency
- Microsoft Outlook Software Proficiency
- Microsoft Teams Software Proficiency
- Workday 2024R1 Software proficiency
- Aloha Version 248 Software Proficiency
- PingFederate 1205 Software proficiency
- Excellent Typing Skills
- Strong Written and Verbal Communication
- Customer support
- Highly Empathetic
- Organized
- Very coachable
Languages
English
Native/ Bilingual
Yoruba
Native/ Bilingual
Spanish
Professional
References
Department Chair for Electives - E.A. Olle Middle School
Houston, TX
George Tennison
(281) 250-1548
English and Language Arts Teacher - Kerr Highschool
Houston, TX
Kathleen Harrison
(281) 983 - 8484
Position - school/work - (years working) *bold
city, state *bold
first and last name
phone number
Timeline
Crew Member (RI,CT, HiPo CM)
Raising Cane's
08.2022 - Current
Shift Manager
Popeyes® Louisana Kitchen
06.2019 - 06.2022
High School Diploma -
Kerr High School