Asmau Adanlawo
Houston,TX
Summary
Dynamic Shift Manager and Crew Member with a proven track record at Raising Cane's and Popeyes, adept in customer engagement and problem-solving. Excelled in crew leadership and customer service, enhancing team performance and operational efficiency. Skilled in cash handling and safety awareness, consistently delivering high-quality service and fostering a cohesive workplace culture.
Overview
5
5
years of professional experience
Work History
Crew Member (RI,CT, RZM Training)
Raising Cane's
08.2022 - Current
- Fully Cross-Trained
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Enhanced productivity by mobilizing crew in each zone to maintain smooth operations.
- Prepped various dishes and performed thorough quality checks (temperature, taste, shelf life) during the day
Shift Manager
Popeyes® Louisana Kitchen
06.2019 - 06.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Kerr High School
Houston, TX06.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Cash Handling
- Detail Cleaning
- Clear Communication
- Safety Awareness
- Crew Leadership
- Customer Engagement
- Store Opening and Closing
Timeline
Crew Member (RI,CT, RZM Training)
Raising Cane's
08.2022 - Current
Shift Manager
Popeyes® Louisana Kitchen
06.2019 - 06.2022
High School Diploma -
Kerr High School