Aiden Gregory
Buffalo,NY
Summary
Experienced I.T. professional with industry know-how in troubleshooting hardware and software issues to maintain system performance. Utilizing troubleshooting skills to provide effective solutions and enhance user satisfaction. History of delivering excellent technical support and maintaining efficient I.T. operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network/PC Support Technician
Poolsupplies.com
07.2025 - Current
- Automated repetitive tasks to increase efficiency.
- Provided technical support for hardware and software issues, ensuring orderly system operations.
- Assisted in troubleshooting network connectivity problems to minimize downtime for users.
- Documented and tracked user requests through ticketing systems, enhancing communication flow.
- Performed routine maintenance on desktop computers and peripherals to ensure optimal performance.
- Installed low-voltage systems such as security cameras, access points, and PA systems.
- Created and managed over 100 user accounts for cloud apps, camera access, and door access systems.
Returns Specialist
Poolsupplies.com
03.2023 - 07.2025
- Processed customer returns efficiently, ensuring compliance with company procedures.
- Contacted and collaborated with and other teams to resolve return-related inquiries and improve service delivery.
- Maintained accurate records of all return transactions in the warehouse management system.
- Supported customer service team by providing information on common reasons for returns, enabling them to improve their sales strategies and minimize future issues.
- Maintained up-to-date knowledge of product and service changes.
Education
No Degree - Information Technology
SUNY Erie
Orchard Park, NY05-2027
High School Diploma -
Frontier Central High School
Blasdell, NY06-2022
Skills
- Network infrastructure proficiency
- Help desk operations
- Advanced troubleshooting
- Teamwork and collaboration
- Problem-solving abilities
- Microsoft windows and office
- System imaging and deployment
- Reliability
Certification
- Forklift/Scissor Lift/Reach Truck Operator, Poolsupplies.com - 11/24-Current
- First Aid - 11/24-Current
- COMPTIA A+ Core 1 - 09/25 - Current
Timeline
Network/PC Support Technician
Poolsupplies.com
07.2025 - Current
Returns Specialist
Poolsupplies.com
03.2023 - 07.2025
No Degree - Information Technology
SUNY Erie
High School Diploma -
Frontier Central High School