Aiden Jones
Bethlehem,PA
Summary
Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. With quick learning, extensive knowledge, and a superior work ethic, I'm prepared to take on any task or job that is asked of me. Extremely knowledgeable on menu items resulting in higher bills, and more satisfied customers.
Overview
9
9
years of professional experience
Work History
Senior Waiter
Nonna Sulina's Sicilian Kitchen And Grille
08.2020 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Conducted regular pre-shift meetings to review daily specials, promotions, and any relevant updates from management.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Restaurant Waiter
Fiamma Italian Grill
01.2023 - 05.2023
- Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Floor Associate
Sams Club
02.2018 - 05.2018
- Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
- Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
- Formed tight and secure joints by removing excess materials and connecting individual pieces.
- Assessed high-traffic areas and planned flooring layout and seam placement to suit expected traffic patterns.
Ski Intructor
Blue Mountain Ski Resort
11.2015 - 03.2018
- Detailed safety rules and procedures regarding activities to customers and guests.
- Encouraged clients to find creative solutions to problems and maintain motivation.
- Facilitated group coaching sessions and provided individual coaching support.
- Developed relationships with clients to provide ongoing support and encouragement.
- Improved ski technique for students by tailoring personalized lesson plans and incorporating progress feedback.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
Education
No Degree - Supply Chain Management
Temple University
Philadelphia, PAAssociate of Business Administration - Business Administration
Northampton Community College
Bethlehem, PA08.2021
High School Diploma -
Northampton Area High School
Northampton, PA06.2019
Skills
- Bill computation
- Food safety understanding
- Adaptive Learning
- Plates presentation
- Upselling and Cross Selling
- Food sales and promotion
- Relationship Building
- Cool Under Pressure
- High Energy and Stamina
- Guest service
- Sales Techniques
- Reliable and Responsible
Skiing
Avid Skier, I enjoy traveling the country to do so. It's been a passion of mine since I was a kid.
Sports
After playing college lacrosse at Temple University and football all of my life, I have a unique and undeniable competitive spirit. I've loved everything about sports since I was a kid.
Timeline
Restaurant Waiter
Fiamma Italian Grill
01.2023 - 05.2023
Senior Waiter
Nonna Sulina's Sicilian Kitchen And Grille
08.2020 - Current
Floor Associate
Sams Club
02.2018 - 05.2018
Ski Intructor
Blue Mountain Ski Resort
11.2015 - 03.2018
No Degree - Supply Chain Management
Temple University
Associate of Business Administration - Business Administration
Northampton Community College
High School Diploma -
Northampton Area High School
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