Aiden Raccuglia
Crowley,TX
Summary
Proven leader with a track record of enhancing safety and customer satisfaction at Pirates Cove. Skilled in water safety and conflict resolution, I excel in staff training and emergency response, significantly reducing accidents. My strong communication fosters team unity and promotes an inclusive, high-performance culture.
Overview
3
3
years of professional experience
Work History
Assistant Aquatics Manager
Pirates Cove
05.2021 - Current
- Reduced accidents and incidents by conducting regular facility inspections and maintenance tasks.
- Streamlined lifeguard scheduling for optimal coverage during peak hours, ensuring a safe environment for patrons.
- Promoted water safety education by organizing ongoing training for current employees.
- Fostered an inclusive culture within staff teams that valued diversity and promoted equal opportunities for professional growth.
- Boosted team morale through effective communication, staff recognition, and fostering a positive work atmosphere.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Maintained cleanliness standards throughout the facility contributing towards a welcoming environment for members and guests alike.
- Improved employee retention with comprehensive training programs that emphasized skill development and growth opportunities.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Front Desk Sales Associate
DBat
08.2022 - 05.2023
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Science - Kinesiology
Southwestern University
Georgetown, TX05.2027
High School Diploma -
Joshua High School
Joshua, TX05.2023
Skills
- Strong Communication Skills
- Team Leadership Qualities
- CPR and AED Training
- Water safety knowledge
- Conflict resolution techniques
- Certified Lifeguard
- Staff Supervision Experience
- Accident Prevention
- Staff Training
- Emergency Response
Timeline
Front Desk Sales Associate
DBat
08.2022 - 05.2023
Assistant Aquatics Manager
Pirates Cove
05.2021 - Current
Bachelor of Science - Kinesiology
Southwestern University
High School Diploma -
Joshua High School
Similar Profiles
Lydia MyallsLydia Myalls
Sales Associate at Pirates CoveSales Associate at Pirates Cove
Logan DuvallLogan Duvall
Employee at Pirates Cove Adventure GolfEmployee at Pirates Cove Adventure Golf
Emily LeaganEmily Leagan
Keystone Management at Pirates Cove Student LivingKeystone Management at Pirates Cove Student Living