Aiden Raccuglia
Crowley,TX
Summary
Proven leader with a track record of enhancing safety and customer satisfaction at Pirates Cove. Skilled in water safety and conflict resolution, I excel in staff training and emergency response, significantly reducing accidents. My strong communication fosters team unity and promotes an inclusive, high-performance culture.
Overview
3
3
years of professional experience
Work History
Assistant Aquatics Manager
Pirates Cove
05.2021 - Current
- Reduced accidents and incidents by conducting regular facility inspections and maintenance tasks.
- Streamlined lifeguard scheduling for optimal coverage during peak hours, ensuring a safe environment for patrons.
- Promoted water safety education by organizing ongoing training for current employees.
- Fostered an inclusive culture within staff teams that valued diversity and promoted equal opportunities for professional growth.
- Boosted team morale through effective communication, staff recognition, and fostering a positive work atmosphere.
- Increased customer satisfaction with swift conflict resolution and attentive service to address concerns or complaints.
- Maintained cleanliness standards throughout the facility contributing towards a welcoming environment for members and guests alike.
- Improved employee retention with comprehensive training programs that emphasized skill development and growth opportunities.
- Enhanced swimmer safety by implementing and enforcing strict pool rules and guidelines.
- Supervised aquatic staff and administered performance evaluations to communicate expectations .
Front Desk Sales Associate
DBat
08.2022 - 05.2023
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Science - Kinesiology
Southwestern University
Georgetown, TX05.2027
High School Diploma -
Joshua High School
Joshua, TX05.2023
Skills
- Strong Communication Skills
- Team Leadership Qualities
- CPR and AED Training
- Water safety knowledge
- Conflict resolution techniques
- Certified Lifeguard
- Staff Supervision Experience
- Accident Prevention
- Staff Training
- Emergency Response
Timeline
Front Desk Sales Associate
DBat
08.2022 - 05.2023
Assistant Aquatics Manager
Pirates Cove
05.2021 - Current
Bachelor of Science - Kinesiology
Southwestern University
High School Diploma -
Joshua High School
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