Aidin Guilarte Lopez
Miami
Summary
Dynamic Customer Service Supervisor at La Marina Hotel with a proven track record in enhancing team performance through effective call monitoring and feedback delivery. Skilled in customer relationship management and problem-solving, I excel in multitasking and prioritizing tasks to drive continuous improvement and foster collaboration within teams.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
La Marina Hotel
Varadero
03.2019 - 10.2024
- Monitored phone calls to provide feedback and coaching.
Education
Associate of Applied Science - Tecnico Medio En Ingenieria Civil
Antonio Maceo
Matanzas, Cuba06-2013
Skills
- Customer service
- Call monitoring
- Customer relationship management
- Feedback delivery
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Task prioritization
- Problem-solving abilities
- Organizational skills
- Microsoft office
- Multitasking
- Continuous improvement
- Task delegation
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Customer Service Supervisor
La Marina Hotel
03.2019 - 10.2024
Associate of Applied Science - Tecnico Medio En Ingenieria Civil
Antonio Maceo
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