Nicholas Sheffield
Gulf Shores,AL
Summary
Upbeat, customer-focused Sales Associate with 4 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Rouses Market
Gulf Shores, AL
02.2025 - 05.2026
- Addressed customer inquiries using effective communication and problem-solving skills.
- Provided product insights and support to boost customer satisfaction and loyalty.
- Processed transactions accurately while ensuring cash register accuracy and balancing at shift conclusion.
- Worked collaboratively with team members to enhance processes and improve service efficiency.
- Supported training efforts for new staff on customer service protocols and company policies.
- Managed high-pressure situations with professionalism while resolving conflicts.
- Handled customer complaints with empathy, fostering increased loyalty and repeat business.
- Responded promptly to customer inquiries regarding products, services, and company information.
- Cultivated in-depth product knowledge to offer tailored recommendations based on customer needs.
- Guided new customer service representatives on company policies, procedures, and best practices.
- Displayed high energy and professionalism while interacting with clients and team members.
- Oversaw daily operations to maximize customer satisfaction and service efficiency.
- Provided training and mentorship to staff on customer service best practices and company policies.
- Collaborated with management to devise strategies for addressing inventory management challenges affecting service quality.
Customer Service Representative
Cefco
Gulf Shores, Alabama
12.2024 - 02.2025
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Wireless Sales Associate
2020 Companies
Gulf Shores, Alabama
09.2024 - 12.2024
- Computed purchases and received and processed cash or credit payment.
- Provided training for new employees on proper use of equipment, software applications, processes and procedures.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
- Monitored stock levels regularly and placed orders as needed to meet demand.
- Processed customer transactions accurately using the point-of-sale system.
- Described merchandise and explained use, operation and care.
- Stayed current on industry trends, competitive offerings, promotions and pricing structures.
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
Delivery Driver
Wilton’s Catering
Mobile, Alabama
06.2024 - 09.2024
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Kept accurate logs of all deliveries and trips.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Key Holder
ModWash
Mobile, Alabama
02.2024 - 06.2024
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
Sales Associate
Verizon
Bay Minette, AL
10.2023 - 02.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Wireless Specialist
Troc Wireless
Mobile, AL
05.2022 - 09.2023
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Front Desk Receptionist
Days Inn
Mobile, AL
07.2022 - 08.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Greeted customers, answered general questions and directed to appropriate locations.
Insurance Agent
Globe Life Liberty National Division
Mobile, AL
03.2022 - 05.2022
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Analyzed customer needs and provided best options, upselling products and services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Sales Representative
Brick by Brick
Mobile, AL
02.2022 - 03.2022
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
Sales Associate
Designer Shoe Wearhouse
Mobile, AL
01.2022 - 03.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
Sales Associate
Bath & Body Works
Spanish Fort, AL
08.2021 - 01.2022
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Assistant Manager
Dollar Tree
Monroeville, AL
11.2020 - 11.2021
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Education
High School Diploma -
Monroe Co High School
Monroeville, AL5 2019
Some College (No Degree) - Nursing
Coastal Alabama Community College
Monroeville, ALSkills
- Microsoft Word
- Microsoft Powerpoint
- Android and iOS Products
- Wireless Accessories Sales
- Contract Review
- Display Setup and Stocking
- Warranty and Service Options
- Customer Service
- Technology Expertise
- Client Follow-ups
- Merchandise Receiving and Handling
- Available Nights, Weekends and Holidays
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Flexible Hours
- Adaptable and Flexible
- Building Customer Relationships and Loyalty
- Account updating
- Member account management
- Grammar
- Retail sales customer service
- Customer education
- Money handling
- Customer service
- Problem-solving
- Time management
- Team leadership
- Training and mentoring
- Customer relations
- Team development
- Work prioritization
- New hire training
- Schedule management
Education and Training
true
Timeline
Customer Service Supervisor
Rouses Market
02.2025 - 05.2026
Customer Service Representative
Cefco
12.2024 - 02.2025
Wireless Sales Associate
2020 Companies
09.2024 - 12.2024
Delivery Driver
Wilton’s Catering
06.2024 - 09.2024
Key Holder
ModWash
02.2024 - 06.2024
Sales Associate
Verizon
10.2023 - 02.2024
Front Desk Receptionist
Days Inn
07.2022 - 08.2022
Wireless Specialist
Troc Wireless
05.2022 - 09.2023
Insurance Agent
Globe Life Liberty National Division
03.2022 - 05.2022
Sales Representative
Brick by Brick
02.2022 - 03.2022
Sales Associate
Designer Shoe Wearhouse
01.2022 - 03.2022
Sales Associate
Bath & Body Works
08.2021 - 01.2022
Assistant Manager
Dollar Tree
11.2020 - 11.2021
High School Diploma -
Monroe Co High School
Some College (No Degree) - Nursing
Coastal Alabama Community College