Microsoft Office
Aidin Kazemi Daliri
Taskforce Associate
Campbell,CA
Summary
- Dedicated Taskforce Associate with extensive experience collaborating with leadership team, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong problem solver focused on delivering outstanding client care.
- Meticulous and analytical Researcher with several years of educational and hands-on experience in Engineering fields.
- Conscientious with experience solving issues creatively with using consideration and diplomacy to achieve win-win outcomes. Resourceful and comfortable in competitive environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
- Talented and skilled at mentoring and leading new team members on company procedures. Enables clients to receive optimal level of care while promoting available products and services.
- Effective team player with in-depth knowledge of data collection, confidential document control and root cause analysis.
- Experienced Engineer accomplished in completing projects quickly and cost-effectively.
- Highly adaptable with strong background of quick and impressive performance. Highly experienced and efficient in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
12
12
years of professional experience
10
10
years of post-secondary education
10
10
Certifications
5
5
Languages
Work History
Taskforce Associate
Accenture LLP
Mountain View, CA
05.2021 - Current
- Maximized productivity and quality by investigating and keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Collaborated with operations team and management to identify relevant questions and determine best methods of service delivery.
- Analyzed client relations and client service through daily communication and interaction with the client.
- Provide effective support/troubleshoot and suggest improvement of internal UI features.
- Implemented long-term growth initiatives by having contribution on developing new tools.
- Decreased workflow defects by performing in-depth investigation.
- Increased client satisfaction significantly within department.
- Mentored and coached other team members to meet daily productivity and quality goals.
- Utilized multicultural experiences and specialized language skills to improve current taxonomy to optimize user experience.
Content Moderation Associate
Accenture Flex LLC
Mountain View, CA
07.2019 - 05.2021
- Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality.
- Conduct shadowing sessions with new reps and support them on policy guidelines in order to meet the metrics.
- Collaborated with various product data operations teams to plan and develop sophisticated strategies for content moderation.
- Boosted customer experiences by delivering superior customer service and issue resolution.
- Respond to user inquiries with high quality, speed, empathy, and accuracy.
- Utilized analytics and site metrics to determine areas of improvement.
- Decreased workflow issues by contributing on quality assurance guidelines.
Content Review Agent
BCforward
Mountain View, CA
10.2018 - 06.2019
- Serve as an advocate for the user community.
- Review content and classify it quickly and correctly per policy.
- Investigate issues to mitigate risk for users on the client platform.
- Understand and remain up to date with client policies and regulations.
- Communicated directly with operations managers to assess workflow and improve quality of work.
- Provide supportive tips and suggestions for client and internal operations.
- Fulfill productivity and quality requirements by having a deep understanding of policies and metrics.
- Contribute actively with constructive insights and feedbacks on content reviewed and review process.
Doctoral Researcher
Istanbul Aydin University
Istanbul, TURKEY
09.2013 - 07.2017
- Investigate on various research processes to meet tight deadlines for multiple projects.
- Led research investigations by preparation and publication of academic research papers.
- Data collection through in-depth academic research by focusing on specific parameters.
- Working closely with students on research papers and successfully met key milestones.
- Interacted with study participants by preparing for examinations, obtaining consent and collecting samples.
- Working with design software to perform the required analysis.
- Gathered and organized information for the PhD dissertation.
Retail Customer Service Associate
Iran Pharmacy
Tabriz, IRAN
02.2010 - 09.2013
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Confer with customers in person or remotely by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Assist customers by providing information and resolving their complaints.
- Fulfilled customers' special requests for merchandise and delivery times.
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Protect medications from damage by using proper packaging and bagging techniques.
- Receive payment by cash, check, credit cards or vouchers and compute and record totals of transactions.
Supervisor
Farzaneh Residential Company
Tabriz, IRAN
02.2009 - 02.2010
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
- Manage and direct staff members and the construction, operations, or maintenance activities at project site
- Provide technical advice regarding design, construction, or program modifications and structural repairs to industrial or managerial personnel
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
PhD - Civil Engineering
Istanbul Aydin University
Turkey 10.2013 - 07.2017
Master of Science - Civil Engineering
Amirkabir University of Technology
Iran 02.2010 - 05.2012
Bachelor of Science - Civil Engineering
Azad University
Iran 09.2004 - 02.2009
Skills
Strategic planning
Practice management
Organization and Time Management
Computer competencies
Preparing reports
Customer service orientation
Product and service sales
Performance improvement
Supporting staff
New hire training
Sales expertise
Data analysis
Analytical and Critical Thinking
Result interpretation
Planning and Coordination
Triaging
Policies and procedures
Negotiation
Coaching and mentoring
Verbal and written communication
Search Engine Optimization
Research program planning
Documentation expertise
Cash Handling
Data Collection
Team Building
File coordination
Software
Engineering software
Certification
Project Leadership (Linkedin)
Publications
- Aidin Kazemi Daliri , Roozbeh Panahi
The effect of wave theory on time history analysis of the offshore jackets riser (in Farsi) 5th Offshore Industries Conference, Sharif University of Technology, Iran, 2013.
- Aidin Kazemi Daliri , Sepanta Naimi
Dynamic analysis of fixed marine risers with 1st and 5th order Rogue Waves -Journal of Engineering Research (Science Indexed Journal), Published, 2016.
- Aidin Kazemi Daliri , Sepanta Naimi
Transient dynamic analysis of the high-specific-strength steel jacket with extreme wave and vessel impact load -Acta Scientarium, Technology (Science Indexed Journal), Published, 2018.
Timeline
Project Leadership (Linkedin)
12-2021
Project Management Foundation (Linkedin)
12-2021
Taskforce Associate
Accenture LLP
05.2021 - Current
Content Moderation Associate
Accenture Flex LLC
07.2019 - 05.2021
Content Review Agent
BCforward
10.2018 - 06.2019
Leadership and Entrepreneurship (School of Leadership-Turkey)
08-2014
PhD - Civil Engineering
Istanbul Aydin University
10.2013 - 07.2017
Doctoral Researcher
Istanbul Aydin University
09.2013 - 07.2017
Retail Customer Service Associate
Iran Pharmacy
02.2010 - 09.2013
Master of Science - Civil Engineering
Amirkabir University of Technology
02.2010 - 05.2012
International Computer Driving License (ICDL Foundatiuon-Iran)
09-2009
Supervisor
Farzaneh Residential Company
02.2009 - 02.2010
Bachelor of Science - Civil Engineering
Azad University
09.2004 - 02.2009