Aiesha Holmes
Scotch Plains,NJ
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Front Desk Receptionist/Sales Associate
Massage Envy
Warren Township, NJ
01.2022 - Current
- Welcome customers with friendly greeting, answer general questions, gather nature of visit and report to manager
- Operate multi-line telephone system to independently handle over 50 calls each day.
- Confirm appointments and communicate with clients and update client records.
- Balancing employee availability, customer schedules and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Selling memberships
- Maintaining an excellent attendance record, consistently arriving to work on time.
Beauty Advisor/Makeup Artist
Lord & Taylor
Westfield, NJ
04.2017 - 02.2021
- Helped clients achieve desired looks for daily wear and special events.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted additional products and services to increase sales numbers.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Maintained counter and display areas for cleanliness and organization.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate/Merchandise Handler
Macy's
Bridgewater, NJ
10.2016 - 03.2017
- Greeted, serviced and thanked all customers.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Created attractive displays to promote items.
- Monitored and analyzed sales records and consumer purchasing trends.
- Answered customer questions regarding store merchandise, department information and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- I started as a sales associate and got promoted after a month.
Receptionist
Mimi’s salon
Passaic, NJ
01.2016 - 01.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Scotch Plains- Fanwood High School
Scotch Plains, NJ 01.2008 - 01.2012
Skills
Sales expertise
Customer Service Skills
Building Clientele Relationships
Organizing In-store and Outsource Events
Complaint resolution
Money handling abilities
Makeup Artistry Skills
Timeline
Front Desk Receptionist/Sales Associate
Massage Envy
01.2022 - Current
Beauty Advisor/Makeup Artist
Lord & Taylor
04.2017 - 02.2021
Sales Associate/Merchandise Handler
Macy's
10.2016 - 03.2017
Receptionist
Mimi’s salon
01.2016 - 01.2017
Scotch Plains- Fanwood High School
01.2008 - 01.2012