Summary
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

Isabella Cogliano

Medford,MA

Summary

Dynamic and adaptable professional with extensive experience in customer service, sales, and hospitality. Proven expertise in managing high-volume phone calls, appointment scheduling, and payment processing, complemented by exceptional organizational skills and meticulous attention to detail. Known for fostering positive client relationships and delivering outstanding service in fast-paced environments. Committed to creating a welcoming atmosphere while ensuring seamless front desk operations to enhance overall client satisfaction.

Work History

Front Desk Receptionist/Sales Associate

Infinity Beauty Salon
Arlington, MA
09.2023 - 01.2026
  • Managed high-volume phone calls and coordinated appointment scheduling, ensuring efficient daily operations and minimizing booking conflicts
  • Maintained an organized booking system by scheduling, confirming, and rescheduling appointments, reducing scheduling errors
  • Delivered excellent customer service by greeting clients, checking them in, and directing them to staff in a welcoming and timely manner
  • Conducted outbound calls for appointment reminders and updates, increasing client retention and reducing no-shows
  • Processed cash and card payments accurately and maintained a clean, organized reception area, supporting smooth front desk operations
  • Assisted clients in finding suitable products and advised purchases, contributing to increased retail sales

Hostess/Cashier/Take Out Specialist

Bertucci's Italian Restaurant
Medford, MA
07.2024 - 08.2025
  • Facilitated efficient and friendly service in a fast-paced setting as a cashier, hostess, and takeout specialist at Bertucci's. Replenished supplies, upheld cleanliness standards, and assisted in food preparation. Packaged takeout orders with precision and managed phone communications. Processed customer orders, contributing to timely order fulfillment. Supported daily operations through teamwork, enhancing dining and takeout experiences.
  • Delivered efficient and friendly customer service in a fast-paced environment, enhancing guest satisfaction
  • Stocked necessary supplies and maintained cleanliness, supporting smooth restaurant operations
  • Assisted with basic food preparation and accurately packaged takeout orders, ensuring quality and timely fulfillment
  • Managed phone communications, took and processed customer orders, and ensured timely and accurate order fulfillment
  • Collaborated with team members across roles to support smooth daily operations and enhance the overall dining and takeout experience
  • Greeted and seated guests efficiently, ensuring optimal dining experience.
  • Managed reservation systems to maximize table turnover and guest satisfaction.

Dog Walker/Pet Sitter

Medford, MA
06.2023 - 01.2025
  • Cared for two family dogs by walking, feeding, and assisting with daily training, ensuring pets' well-being and routine
  • Provided attentive home sitting services while maintaining a safe and comfortable environment for pets

Babysitter/Housekeeper

Medford, MA
06.2023 - 01.2025
  • Provided consistent care for a young girl from ages three to five, supporting her development and well-being
  • Prepared meals, supervised activities, and assisted with homework to foster a nurturing environment
  • Maintained household cleanliness and organization, ensuring a safe and tidy space for the child
  • Delivered attentive care as needed, contributing to the child's comfort and security

Education

Bachelor of Science - Undergraduate

MCPHS University
Boston, MA
05-2029

Emergency Medical Services - Emr certification, Emt training

Bay State EMS
Chelmsford, MA
08-2025

High School Diploma - undefined

Malden Catholic High School
Malden, MA
05-2025

Skills

  • Guest services
  • Retail sales transactions
  • Customer service
  • Attention to detail
  • Cash handling
  • Time management
  • Hospitality
  • Cash register
  • Customer inquiry handling
  • Phone call management
  • Appointment scheduling

Certification

  • Driver's License
  • EMR
  • BLS Certification
  • CPR Certification
  • First Aid Certification

Languages

English

Timeline

Hostess/Cashier/Take Out Specialist

Bertucci's Italian Restaurant
07.2024 - 08.2025

Front Desk Receptionist/Sales Associate

Infinity Beauty Salon
09.2023 - 01.2026

Dog Walker/Pet Sitter

06.2023 - 01.2025

Babysitter/Housekeeper

06.2023 - 01.2025

Emergency Medical Services - Emr certification, Emt training

Bay State EMS

High School Diploma - undefined

Malden Catholic High School

Bachelor of Science - Undergraduate

MCPHS University

Additional Information

Authorized to work in the US for any employer

Similar Profiles

CREATE PROFILE
Isabella Cogliano