Honesty Robinson
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist/Sales Associate
Planet Fitness
Wake Forest, NC
09.2023 - Current
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Signed for packages, recorded deliveries and distributed to personnel.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
To-Go Server
Olive Garden
Columbia, SC
08.2022 - 09.2022
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Greeted customers and provided menus.
- Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
- Delivered orders to customers in an efficient manner with a friendly attitude.
- Organized and tracked to-go orders while maintaining accuracy.
- Followed all cash handling policies when processing payment transactions.
- Responded promptly to customer inquiries via phone or email in a courteous manner.
Sales Associate/Cashier
Dollar General
Stanford, NC
03.2022 - 07.2022
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed transactions using a point-of-sale system.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Customer Service Associate/Crew Team Member
Urban Air Trampoline and Adventure Park
Raleigh, NC
06.2021 - 02.2022
- Demonstrated active listening skills when responding to customer questions and complaints.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Performed additional duties as assigned by management team.
- Kept work area neat, clean, and well-stocked at all times.
- Observe and monitor children's play activities.
- Maintain a safe play environment.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Followed all safety regulations while operating machinery or handling chemicals.
Education
High School Diploma -
Crestwood High School
Sumter, SC05-2020
Associate of Applied Science - Dental Hygiene
Wake Technical Community College
Raleigh, NCSkills
- Customer service
- Phone handling
- Complaint resolution
- Appointment scheduling
- Point-of-sale operation
- Inventory management
- Effective communication
- Time management
- Active listening
- Organizational skills
- Meeting scheduling
- Multitasking and organization
- File management
- Attention to detail
Languages
English
Native/ Bilingual
Timeline
Front Desk Receptionist/Sales Associate
Planet Fitness
09.2023 - Current
To-Go Server
Olive Garden
08.2022 - 09.2022
Sales Associate/Cashier
Dollar General
03.2022 - 07.2022
Customer Service Associate/Crew Team Member
Urban Air Trampoline and Adventure Park
06.2021 - 02.2022
High School Diploma -
Crestwood High School
Associate of Applied Science - Dental Hygiene
Wake Technical Community College