Aiesha McDowell

• Filled over Number daily customer orders with efficiency and accuracy.
• Sorted over Number products onto shelves according to type, weight and size.
• Increased personal stowing rates by reorganizing staging areas by Type specifications.
• Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.
• Separated damaged items from functional ones before placing on shelves.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Processed required paperwork to expedite handling of shipped and received goods.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
• Handled day-to-day shipping and receiving overseeing more than Number packages per day.
• Verified orders by comparing names and quantity of items packaged with shipping documents.
• Compiled and maintained important records such as Type, Type and Type data using Software.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Answered constant flow of customer calls with minimal wait times.
• Recommended products to customers, thoroughly explaining details.
• Cultivated customer loyalty, promoted repeat business and improved sales.

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• Provided information regarding charge accounts and loyalty programs.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Resolved customer problems and complaints.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Scheduled and confirmed appointments and meetings for senior management team.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Processed product returns and assisted customers with other selections.
• Maintained records related to sales, returns and inventory availability.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Achieved perfect attendance and on-time record.
• Completed orders and organized product deliveries to meet customer timetables.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Solved customer challenges by offering relevant products and services.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

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• Provided positive first impressions to welcome existing, new and potential customers.