Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Bishal Biswa

Cincinnati ,OH

Summary

Seasoned professional with a proven track record at Amazon, enhancing warehouse operations and customer satisfaction through exceptional leadership and problem-solving skills. Expert in warehouse safety and customer service, adept at driving quality assurance and organizational improvements. Achieves notable outcomes by leveraging strong multitasking abilities and technical know-how in software and hardware setup.

Overview

8
8
years of professional experience

Work History

Inbound Stower

Amazon
06.2021 - 05.2024
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Strengthened overall warehouse operations by actively participating in continuous improvement initiatives and sharing constructive feedback with management.
  • Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.

Manager

Family Business
07.2016 - 12.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Supervisor

Ingram Micro
10.2019 - 08.2020
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Submitted documentation and reports to upper management.
  • Worked with management team to implement proper division of responsibilities.
  • Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.

Customer Support Specialist

Hudson News
08.2017 - 11.2018
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

Education

High School Diploma - Computer Science

Lynn Classical High School
Lynn, MA
06.2019

Skills

  • Leadership/Management
  • Basic Networking
  • Software and Hardware Setup
  • Microsoft Office
  • Computer Troubleshooting
  • Customer service
  • Data Entry
  • Package handling
  • Warehouse Safety
  • Loading and unloading
  • Workplace Cleanliness
  • Leadership Qualities
  • Maintaining records
  • Stocking
  • Materials Handling
  • Handheld scanner
  • Quantity checking
  • Safety Procedures
  • Safety Training
  • Quality Assurance
  • Customer Service
  • Problem-Solving
  • Problem-solving abilities
  • Multitasking Abilities
  • Organizational Skills

Languages

Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual

Timeline

Inbound Stower

Amazon
06.2021 - 05.2024

Assistant Supervisor

Ingram Micro
10.2019 - 08.2020

Customer Support Specialist

Hudson News
08.2017 - 11.2018

Manager

Family Business
07.2016 - 12.2023

High School Diploma - Computer Science

Lynn Classical High School

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Bishal Biswa