Aiesha Thompson
Chattanooga ,TN
Summary
• Customer-focused professional with experience in sales, inventory management, and front line customer service. Recognized for exceeding sales goals, earning employee awards, and building strong client relationships. Skilled in communication, organization, and problem solving, with the ability to adapt quickly and support both sales performance and front desk operations. Seeking an opportunity to contribute excellent service and efficiency in customer facing role.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Xfinity Comcast
Chattanooga, TN
01.2026 - Current
- Resolved customer inquiries, ensuring high satisfaction and retention through effective communication.
- Assisted in troubleshooting technical issues, enhancing user experience across multiple platforms.
- Documented customer interactions accurately, contributing to improved knowledge base for team reference.
- Collaborated with cross-functional teams to streamline support processes, reducing response times significantly.
Customer Service Representative
Concentrix
Chattanooga, TN
04.2023 - 02.2026
- Assisted customers with inquiries, providing accurate information and timely resolutions.
- Navigated customer service software to document issues and track resolutions effectively.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Adapted to various communication channels, including phone, email, and chat support.
- Escalated complex issues to senior representatives for further assistance when necessary.
- Participated in training sessions to improve skills and familiarize with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate Manager
Nordstrom Rack
Chattanooga, TN
04.2023 - 09.2024
- Led sales team to exceed performance targets through effective training and mentorship.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Analyzed sales data to identify trends, informing product placement and promotional efforts.
- Streamlined inventory management processes, reducing stock discrepancies and improving turnover rates.
Patient Care Technician
Memorial Hospital
Chattanooga, TN
08.2021 - 04.2023
- Assisted in monitoring vital signs and documenting patient information accurately.
- Collaborated with nursing teams to ensure timely and effective patient care.
- Administered basic medical treatments under the supervision of licensed nurses.
- Maintained cleanliness and organization of patient care areas to enhance safety.
Customer Service Representative
Convergys
Chattanooga, TN
01.2017 - 02.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Howard High School
Chattanooga, TN05.2011
Skills
Management
CUSTOMER SERVICE AND SALES
FRONT DESK & ADMINISTRATIVE SUPPORT
INVERTORY MANGEMENT & MERCHANDISING
CREDIT CARD SALES & UPSELLING
COMMUNCATION & PROBLEM SOLVING
CUST
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Timeline
Customer Support Specialist
Xfinity Comcast
01.2026 - Current
Customer Service Representative
Concentrix
04.2023 - 02.2026
Sales Associate Manager
Nordstrom Rack
04.2023 - 09.2024
Patient Care Technician
Memorial Hospital
08.2021 - 04.2023
Customer Service Representative
Convergys
01.2017 - 02.2020
High School Diploma -
Howard High School