AIFER IDROGO
First Fidelity Bank
Tulsa,OK
1
Language
6
years of professional experience
Bilingual administrative and customer-service professional with 4+ years of experience supporting daily operations, maintaining accurate records, handling confidential information, processing financial transactions, and providing professional service to clients and visitors. Strong background in compliance, data accuracy, cash and inventory controls, account maintenance, problem resolution, and Microsoft Office. Known for organization, attention to detail, reliability, and the ability to manage multiple priorities in a fast-paced environment.
Work History
Personal Banker
1 Year 11 Months- Provided professional front-line service and built strong relationships with clients while addressing account, payment, and service needs.
- Maintained accurate customer records and completed account openings, servicing, maintenance, and documentation in accordance with internal procedures and regulatory requirements.
- Processed deposits, withdrawals, wires, loan payments, and other account transactions with a high level of accuracy and attention to detail.
- Handled confidential customer information and sensitive financial records while maintaining strict privacy and compliance standards.
- Identified client needs, explained procedures and financial products clearly, and coordinated referrals and follow-up to ensure timely service.
- Managed multiple priorities in a high-volume environment while meeting deadlines and maintaining a professional, organized workspace.
- Educated customers on digital banking tools and procedures, providing clear explanations and troubleshooting basic issues.
Vault Teller
2 Years 1 Month- Maintained vault cash inventory, balanced high-value currency, and followed established controls and procedures to protect financial assets.
- Processed high-volume teller and commercial transactions accurately while maintaining detailed records and balancing daily activity.
- Balanced ATMs and teller cash recyclers and investigated discrepancies with careful attention to detail.
- Trained new tellers on procedures, customer service expectations, and accuracy standards.
- Worked effectively under pressure and maintained dependable service during busy operating periods.
Server
1 Year 1 Month- Provided friendly, responsive customer service in a fast-paced environment while handling cash and resolving customer concerns.
- Balanced multiple responsibilities while maintaining accuracy, professionalism, and timely service.
Education
Associate of Science - Business Administration
High School Diploma
Skills
Personal banking
Consumer lending
Teller operations
Cash handling
Wire transfers
Account/payment processing
Regulatory compliance
Customer relationship management
Microsoft Office
Time management
English & Spanish
CORE QUALIFICATIONS
- Administrative & Front Office Support
- Confidential Records & Information
- Microsoft Office
- Client, Vendor & Visitor-Facing Service
- Multitasking & Prioritization
- Account & Payment Processing
- Data Entry & Record Maintenance
- Accuracy, Auditing & Compliance
- Inventory & Cash Controls
- Professional Written & Verbal Communication
- Problem Solving & Follow-Through
- English & Spanish
Languages
Spanish
Timeline
Personal Banker
First Fidelity Bank
09.2022 - 08.2024Read More
Vault Teller
BankFirst
03.2020 - 04.2022Read More
Server
Los Cabos Mexican Grill & Cantina
12.2018 - 01.2020Read More
Tulsa Community College
Associate of Science from Business Administration
Read More
Broken Arrow High School
High School Diploma
Read More