Aigerim Karimova
Hallandale,FL
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Centrek Transportation
Fort Lauderdale, FL
06.2022 - 02.2026
- Coordinated non-emergency medical transportation for patients traveling to medical appointments, including wheelchair and stretcher transport services
- Scheduled and dispatched transportation requests while ensuring accurate pickup times and coordination with medical facilities.
- Assisted patients, caregivers, and medical offices with booking transportation and confirming trip details
- Handled high volumes of inbound calls and resolved issues
- Communicated with drivers and dispatch teams to track transportation progress and resolve service issues in real time
- Delivered professional and empathetic customer service in a fast-paced medical transportation environment
- Utilized CRM software to accurately document interactions and track customer concerns for follow-up.
Front Desk Receptionist
Studio Luxe
Aventura
05.2021 - 04.2022
- Handled payment processing and provided customers with receipts and proper bills and change
- Received incoming calls and coordinated with staff to fulfill customer requests
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions
- Responded to inquiries made online, by phone and via email
- Signed for packages and recorded deliveries
- Preserved office security by following safety procedures and controlling access via reception desk
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained a clean and organized salon environment
- Developed and maintained positive relationships with clients to foster loyalty and retention.
- Scheduled appointments accurately using reservation software and reducing conflicts.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Office Manager
Sunshine Logistics
Hallandale Beach
03.2019 - 04.2021
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Obtained compliance with company policies and procedures in processing transactions with customers
- Supervised front end associates in fast-paced and demanding environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts to improve service quality and reduce costs.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
English Language Teacher
NIS
Nursultan
09.2012 - 08.2015
- Lectured on selected texts and discussed underlying themes to encourage critical thinking
- Researched and selected relevant texts to illustrate core class topics and themes
- Assessed student learning and understanding of the material with tests, quizzes and essay assignments
- Taught writing or communication classes
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
Sales Associate
Mega Center
Nursultan
05.2011 - 11.2012
- Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Delivered exceptional customer service, enhancing overall shopping experience.
Education
Bachelor Degree -
KazUIR&WL
Kazakhstan6 2012
High School Diploma -
24 Licei
Kazakhstan5 2008
Skills
- Customer Service & Complaint Resolution
- Logistics Coordination & Shipment Tracking
- Multitasking & Prioritization
- Scheduling & Calendar Management
- Administrative Support
- Call Center Operations
- Team Collaboration
- Sales & Promotions support
- Positive Attitude
- Documentation management
- Microsoft Office (Excell, Outlook, Word, Power Point)
- CRM Systems (HubSpot, Zendesk)
- Email Management & Data Entry
- GPS Tracking & Route Monitoring
- Fast Learner
- Calm & Professional Under Pressure
Languages
Russian - Advanced
English - Professional
Timeline
Call Center Representative
Centrek Transportation
06.2022 - 02.2026
Front Desk Receptionist
Studio Luxe
05.2021 - 04.2022
Office Manager
Sunshine Logistics
03.2019 - 04.2021
English Language Teacher
NIS
09.2012 - 08.2015
Sales Associate
Mega Center
05.2011 - 11.2012
High School Diploma -
24 Licei
Bachelor Degree -
KazUIR&WL