Aijah Combs-prout
Waldorf,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
Work History
Cashier , Acting Front End Manager
Safeway
Waldorf, MD
05.2022 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
Food Clerk
southern maryland food bank
Waldorf, MD
01.2017 - 01.2019
- Greeted customers and provided excellent customer service.
- Ensured freshness of food products by checking expiration dates and rotated stock accordingly.
- Operated cash register to process payments for purchases.
- Cleaned work area throughout shift, including mopping floors, washing counters, and sanitizing equipment.
- Provided assistance with product selection when requested by customers.
- Worked closely with other store personnel to maintain a safe working environment for staff and customers alike.
- Stocked refrigerators with prepared foods such as sandwiches, salads, wraps.
- Inspected produce for quality assurance prior to stocking shelves.
Customer Service Cashier
cooks laundromat
Clinton, MD
06.2018 - 08.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Dental Assisting
Maryland Dental School
Accokeek, MD07-2023
Dental Assisting
Maryland Dental School
Accokeek, MD02-2022
High School Diploma -
St Charles High School
Waldorf, MD05-2021
Skills
- Customer Assistance
- Customer inquiries
- Accurate item scanning
- Excellent customer service
- Product inquiries
- Product Knowledge
- Order Fulfillment
- Stock replenishment
- POS system knowledge
Timeline
Cashier , Acting Front End Manager
Safeway
05.2022 - 10.2024
Customer Service Cashier
cooks laundromat
06.2018 - 08.2018
Food Clerk
southern maryland food bank
01.2017 - 01.2019
Dental Assisting
Maryland Dental School
Dental Assisting
Maryland Dental School
High School Diploma -
St Charles High School