Summary
Work History
Education
Skills
License
Timeline
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AIJUANNA WARD

Newark,New Jersey

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Bus Driver

Nj Transit
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained New Jersey driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Customer Service Representative

Reckitt Benckiser Inc.
  • Responded to customer calls and emails to answer questions about products and services
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Placed outbound customer service or customer satisfaction calls to follow up on issues
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines

Claims Manager

Wal-Mart INC
  • Trained employees to verify and enter data from source documents directly to computer, and to operate other office and data processing equipment
  • Fulfilled 100% of deadline requirements using online file-management system to complete, submit, and correct projects
  • Improved data collection efficiency by accurate imputing.
  • Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Monitored team performance, enforcing compliance with corporate claims processes and procedures
  • Complied with established internal controls and policies.
  • Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Improved overall financial reporting by streamlining control processes and reporting structures.

Education

High School Diploma -

Abraham Clark High School
Roselle, NJ
06.2001

Skills

  • Data Entry
  • Quality Control
  • Customer Support
  • High-volume call centers
  • Complaint resolution
  • Technical Support
  • Multi-line phone talent
  • Recordkeeping strengths
  • Local Street Knowledge
  • Passenger Interaction
  • Vehicle Inspection
  • Local Traffic Laws
  • Time Management
  • Critical Thinking

License

CDL Class B with Passenger/AirBrake Endorsements

Timeline

Bus Driver

Nj Transit

Customer Service Representative

Reckitt Benckiser Inc.

Claims Manager

Wal-Mart INC

High School Diploma -

Abraham Clark High School

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AIJUANNA WARD