Experienced management professional with a strong track record of driving operational efficiency, fostering team cohesion, and upholding high standards of service in dynamic environments. Recognized for talent identification, relationship building, and adherence to industry standards. Exceptional problem-solving and interpersonal skills, demonstrated through successful hiring, training, and development of staff to deliver top-tier service. Pragmatic and detail-oriented leader committed to excellence in team support and process improvement. Results-driven professional well-versed in club management, known for delivering successful programs and maintaining high standards. Proven ability to lead diverse teams and adapt to changing needs. Focused on collaborative efforts and achieving organizational goals, with a strong emphasis on member satisfaction and operational efficiency.
Hi, I’m
Aikane Burnell
Gastonia,NC
Summary
Overview
18
years of professional experience
1
Certification
Work History
HiTone Fitness
Club Director
01.2023 - Current
Job overview
- Recruitment and Team Building: Sourced, interviewed, and onboarded qualified candidates for various roles, ensuring alignment with organizational values and standards
- Mentored new hires and supported ongoing staff development to maintain a high-performing team
- Operational Leadership: Directed daily operations for a full-service fitness club, overseeing a team of trainers and support staff to uphold service quality and operational efficiency
- Monitored membership trends and client satisfaction to inform service improvements
- Customer Relationship Management: Addressed member concerns, managed conflicts, and fostered a welcoming environment
- Financial Oversight: Managed financial records, including budgeting, payroll, and expense tracking, to ensure profitability
- Compliance and Safety: Enforced health and safety standards across the facility, including regular safety audits, emergency preparedness training, and equipment maintenance
- Program Development: Collaborated with fitness staff to design and promote new programs, analyzing participation rates and feedback to ensure alignment with member interests and financial goals
Vectrus
TCF Technician Lead
06.2016 - 11.2022
Job overview
- Supervised and developed a team of five technicians, ensuring adherence to communication and operational standards in a high-stakes environment
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Designed and implemented critical communication links, achieving a system reliability rate of over 95% for a 2,500-person installation
- Provided 24/7 support for voice and data networks, fostering strong problem-solving and technical troubleshooting skills applicable to recruitment
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
United States Army
Platoon Leader
08.2006 - 06.2016
Job overview
- Conducted performance evaluations and provided mentorship to foster skills critical for career advancement.
- Expedited decision-making process in high-pressure situations by maintaining situational awareness and exercising sound judgment.
- Coordinated operational activities to maintain readiness, drawing upon effective communication, team-building, and conflict resolution skills relevant to recruitment roles.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Trained, supervised and organized over 300 soldiers and personnel.
Education
ECPI UniversityCharlotte, NC
Associates Degree from Network Security
06.2018
University Overview
United States ArmyFort Gordon, Georgia
Senior Leader Course
02.2015
University Overview
Skills
- Interpersonal skills
- Communication skills
- Candidate relationship management
- Productivity software
- Database management
- Online recruitment platforms
- Recruitment strategies
- Social media for job postings
- Operations
- Team management
- Customer service
Certification
- CompTIA Certification
- First Aid, CPR, AED Instructor's Certificate – American Red Cross.
- Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
Timeline
Club Director
HiTone Fitness
01.2023 - Current
TCF Technician Lead
Vectrus
06.2016 - 11.2022
Platoon Leader
United States Army
08.2006 - 06.2016
ECPI University
Associates Degree from Network Security
United States Army
Senior Leader Course
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