3+ years of experience as a sales clerk and 8+ years in the operations department. I would like to join your company and make use of the flexible response and communication skills I have cultivated through my experience.
Overview
21
21
years of professional experience
Work History
Import and Sales Business
Self-employed
12.2020 - Current
Buying products from overseas stores and selling them to Japanese customers
Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
Provide customer service
Conduct research on products that will lead to sales
Achieved a monthly net income of $2,000.
Operation Department Supervisor
NTT MARKETING ACT Co.Ltd
03.2010 - 03.2018
Support and coordination between the sales department and the supply chain
Aggregate information on orders, sales, order backlogs, inventory, etc., and distribute lists to contract partner companies and internal sales staff
Order and sales processing operations using proprietary systems
Achieved an error rate of 0.01% or less
Sales Representative Team Leader
NTT MARKETING ACT Co,Ltd
12.2007 - 02.2010
Responding to telephone and e-mail inquiries from contract partner companies
Confirmation using the system in response to inquiries
Request for adjustment to the department in charge
Managed over 50 customer calls and 100 customer mails per day.
Land Acquisition Division Clerical Job
KYUSHU ELECTRIC POWER CO., INC.
Fukuoka, Japan
10.2002 - 10.2007
Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange