AILA JAMMAL
Kalamazoo,US
Summary
Detail-oriented communications student at Michigan State University, with extensive experience in customer service, banquets, and fast-paced event environments. Driven to pursue high-end event planning and known for combining creativity, organization, and strong people skills to turn event visions into reality and exceed guest expectations.
Overview
4
4
years of professional experience
Work History
Server
Harrison Roadhouse
East Lansing, Michigan
09.2025 - Current
- Provided exceptional service to guests in a fast-paced dining environment on game days.
- Trained new servers on menu items and customer service protocols.
Server
Tavern 32
Richland, US
08.2024 - Current
- Provided exceptional service during high-volume events, enhancing guest experiences and promoting repeat business.
- Implemented efficient table turnover strategies, leading to noticeable increases in seating capacity during peak hours.
Shift Leader
Menchies
01.2022 - 08.2025
- Train staff on procedures, POS systems, and customer service for seamless operations.
- Implement efficient shift schedules, boosting team productivity and customer satisfaction.
- Mentor team members to foster teamwork and improve morale in the workplace.
- Analyze feedback to identify service gaps, leading to actionable improvements.
Banquet Set-Up Attendant
Gull Lake Country Club
Gull Lake, US
05.2024 - 08.2024
- Prepare banquet rooms and event spaces according to detailed floor plans, including arranging tables, chairs, linens, and décor.
- Set up buffet stations, bars, podiums, audiovisual equipment, and other event-related materials.
- Ensure all service areas are clean, organized, and meet club presentation standards before guest arrival.
- Collaborate with catering, bar, and service staff to ensure smooth event execution.
- Move and store banquet furniture and equipment safely and efficiently.
- Executed timely setup of banquet spaces, ensuring seamless events that led to heightened guest satisfaction and repeat bookings.
Education
Communications -
Michigan State University
East Lansing, Michigan04.2029
High School -
Plainwell High School
Plainwell05.2025
Skills
- Event coordination
- Conflict resolution
- Time management
- Project management
- Communication strategies
- Team collaboration
- Customer service
- Professionalism and courtesy
Hobbies and Interests
- Event Planning & Hosting - Organizing social gatherings, coordinating logistics, and creating engaging experiences for guests.
- Travel & Cultural Exploration - Visiting new destinations, learning about diverse cultures, and adapting to new environments.
- Creative Design - Designing digital graphics, social media content, and themed decorations for personal and group projects.
- Sports & Fitness - Participating in recreational volleyball, attending live sporting events, and supporting athletic programs.
- Community Involvement - Volunteering for local events, fundraisers, and campus activities.
Languages
- French
- Arabic
- English
Ethnicity
Arab American
Timeline
Server
Harrison Roadhouse
09.2025 - Current
Server
Tavern 32
08.2024 - Current
Banquet Set-Up Attendant
Gull Lake Country Club
05.2024 - 08.2024
Shift Leader
Menchies
01.2022 - 08.2025
Communications -
Michigan State University
High School -
Plainwell High School