Ailana Falls
Charlotte,NC
Summary
Enthusiastic and reliable striving professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Needs Assistant
Independence High School
08.2023 - 06.2024
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Monitored student outdoor activities to promote student safety.
- Kept peers engaged in social networks and communities for personal health and growth.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Volunteer
Brace Family YMCA
06.2017 - 08.2020
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Approached issues proactively to best meet current and future community needs.
- Assisted clients with obtaining memberships, class schedules, and answered any other intricate questions to the best of my ability.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2023
Skills
- Individual instruction
- Technology-based strategies
- Communication strategies
- Emotional support
- Food safety oversight
- Food safety
- Table bussing
- Safe food handling
- Menu design
- Calm demeanor
Certification
CPR Certification exp. Jan 2027
Timeline
Special Needs Assistant
Independence High School
08.2023 - 06.2024
Volunteer
Brace Family YMCA
06.2017 - 08.2020
High School Diploma -
Independence High School
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