Andrea McGehee
Owensboro,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience in Special Education provided knowledge in lesson planning and individualized learning strategies, as well as behavior management and student engagement, which can help determine the needs of those needing assistance.
Overview
15
15
years of professional experience
Work History
Special Needs Assistant
DCPS
11.2017 - 07.2023
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers with classroom instruction and collecting IEP data.
- Provided one-on-one support for students needing assistance in schoolwork, life skills, communication needs, and behavioral guidance.
- Substitute for other teachers and assistants as needed.
- Part of their Safe Crisis Management Team, who helped de-escalate problematic behaviors with students.
Medical Receptionist
Midwest ENT
09.2020 - 05.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
Mortgage Servicing Specialist
US Bank Home Mortgage
09.2008 - 03.2016
- Assisted customers with any inquiries or concerns via phone and email, and researched those issues, to solve them in a timely manner.
- Reviewed mortgage letters for our staff and edited as needed, before sending them to our customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Applied Science -
Owensboro Community & TECHNICAL COLLEGE
Owensboro, KY01.2008
Skills
- Mathematics
- Problem-Solving
- Technical and Hand-on Approach
- IEP Familiarity
- Classroom Management
- Behavior Improvements
- Social Integration
- Individual Instruction
- Activity Planning
- Customer Relations
- Complaint Handling
- Loan Portfolio Monitoring
- Customer Service-Focused
- Decision-Making
Timeline
Medical Receptionist
Midwest ENT
09.2020 - 05.2021
Special Needs Assistant
DCPS
11.2017 - 07.2023
Mortgage Servicing Specialist
US Bank Home Mortgage
09.2008 - 03.2016
Associate of Applied Science -
Owensboro Community & TECHNICAL COLLEGE
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