Ailani Douglas

• Assist in planning, organizing, and supervising community recreation activities and programs for participants of various ages. Provide direct customer service by answering questions regarding program offerings, schedules, activities, and facility operations.
• Support special events through setup, participant assistance, event operations, and breakdown activities.
• Monitor recreation activities to ensure participant safety and compliance with facility procedures. Assist with maintaining equipment, supplies, and activity materials used for programs and events.
• Work effectively with community members, program participants, staff, and volunteers to ensure successful program execution.
• Support community engagement initiatives and recreational opportunities designed to increase participation and public awareness

• Community Recreation & Event Support: Recreation programs, special events, activity coordination, and patron engagement.
• Customer Service: Assisting customers, answering inquiries, and providing information on programs, activities, and services.
• Administrative Support: Data entry, recordkeeping, scheduling, document preparation, and Microsoft Office Suite.
• Cash Handling & Inventory: Sales transactions, accountability, equipment tracking, and supply management.
• Community Outreach: Volunteer support, public engagement, event promotion, and stakeholder interaction.
• Communication & Teamwork: Strong verbal and written communication, collaboration, and customer-focused problem solving.

PPROFESSIONAL EXPERIENCE
Recreation Leader
Charles County Parks and Recreation
November 2022 – Present
• Assist with planning, organizing, and supervising recreation programs and activities.
• Provide customer service and information regarding program offerings and community events.
• Support event setup, operations, and breakdown for recreational activities.
• Maintain activity supplies and equipment while ensuring safe program participation.
• Work collaboratively with staff and participants to deliver quality recreation services.

Concession Worker
Charles County Parks and Recreation
October 2022 – November 2022

• Processed cash transactions and provided customer service in a fast-paced environment.
• Maintained inventory and restocked concession supplies.
• Assisted with opening and closing operations and maintained clean work areas.
• Ensured accurate handling of sales and customer transactions.

Administrative Assistant
Miles and Chesley Consulting Services, LLC
February 2022 – November 2022

• Supported daily office operations through administrative and clerical assistance.
• Maintained records, schedules, correspondence, and organizational files.
• Utilized Microsoft Office applications to prepare documents and reports.
• Assisted with event coordination, customer communications, and data entry.
• Supported cash management and recordkeeping activities.

Trainee
Tri County Youth Services Summer Job Program
July 2022 – August 2022

• Participated in workforce readiness and professional development training.
• Assisted with assigned projects while developing customer service and teamwork skills.
• Demonstrated reliability, adaptability, and strong communication

• Collaborated with staff members to ensure excellent customer service in a fast-paced recreational environment serving patrons and guests and to create positive customer experiences.
• Processed cash transactions ensuring accurate handling of sales and customer transactions
• Assisted with opening and closing operations and maintained clean work areas.

• Performed administrative and clerical duties supporting daily office operations. Maintained files, records, schedules, and organizational documents.
• Utilized Microsoft Office applications to prepare correspondence, reports, and business documents
• Assisted with event planning, coordination, scheduling,n and logistical support. Collected and organized information for management review and recordkeeping purposes.
• Demonstrated strong written and verbal communication skills while assisting customers, vendors, and staff members.
• Supported cash management activities and maintained accurate business records. Performed data entry and administrative tracking functions with attention to detail and accuracy

• Participated in workforce development and customer service training activities. Assisted with assigned projects requiring teamwork, communication, and organizational skills.
• Learned workplace procedures and professional standards while supporting program objectives. Demonstrated reliability, initiative, and adaptability in a team-based environment.