Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Ailani Sanchez

El Paso,TX

Summary

A hardworking and dependable individual with a strong background in retail and customer service, complemented by hands-on experience in law enforcement operations. Skilled in building relationships, managing responsibilities under pressure, and maintaining organized, efficient work environments. Certified in security operations and passionate about contributing to safe and productive workplaces. Known for a proactive approach, team collaboration, and dedication to excellence in every role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Nike Associate

Nike Factory Outlet
El Paso, TX
09.2024 - 12.2024
  • Operated equipment such as scanners and scales correctly during checkout process.
  • Conducted inventory checks to ensure the accuracy of shelf stock.
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

American Eagle Outfitters Associate

American Eagle Outfitters, Inc
El Paso, TX
03.2024 - 06.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Built relationships with customers by providing friendly customer service.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers locate items within the store using the inventory system.

Gap Sales Associate

Gap Outlet
El Paso, TX
11.2023 - 02.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Placed special orders or called other stores to find desired items.
  • Answered incoming telephone calls to provide store, product and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Bagged or packaged purchases and wrapped gifts.

Education

High School Diploma -

New Mexico State University
Las Cruces, NM

Skills

  • Adaptability and flexibility
  • Service assistance
  • Workplace safety
  • Collaborative teamwork
  • Cash handling
  • Customer service
  • Attention to detail
  • Customer interaction
  • Product knowledge
  • Problem-solving abilities
  • Investigative skills
  • Willingness to learn
  • Knowledge of public safety practices

Certification

  • Level Three Security Officer Certification

Accomplishments

  • Successfully balanced high school responsibilities while actively contributing to law enforcement program initiatives
  • Gained hands-on experience in public safety operations during a four-year high school law enforcement program.
  • Earned Level 3 Security Certification, showcasing expertise in maintaining secure environments.

Affiliations

  • A part of the P-TECH law enforcement program at Canutillo High School
  • Worked with CISD police officers at various schools within the district to support community safety initiatives
  • Gained experience in public safety operations, including patrols and administrative tasks
  • Assisted in fostering positive relationships between law enforcement and the community

Timeline

Nike Associate

Nike Factory Outlet
09.2024 - 12.2024

American Eagle Outfitters Associate

American Eagle Outfitters, Inc
03.2024 - 06.2024

Gap Sales Associate

Gap Outlet
11.2023 - 02.2024

High School Diploma -

New Mexico State University
Ailani Sanchez