Ailani Sanchez
El Paso,TX
Summary
A hardworking and dependable individual with a strong background in retail and customer service, complemented by hands-on experience in law enforcement operations. Skilled in building relationships, managing responsibilities under pressure, and maintaining organized, efficient work environments. Certified in security operations and passionate about contributing to safe and productive workplaces. Known for a proactive approach, team collaboration, and dedication to excellence in every role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Nike Associate
Nike Factory Outlet
El Paso, TX
09.2024 - 12.2024
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure the accuracy of shelf stock.
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Handled returns and exchanges according to company policies.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided customer service support for inquiries, complaints, and returns.
- Performed cash register functions accurately and efficiently.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
American Eagle Outfitters Associate
American Eagle Outfitters, Inc
El Paso, TX
03.2024 - 06.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Built relationships with customers by providing friendly customer service.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Helped customers locate items within the store using the inventory system.
Gap Sales Associate
Gap Outlet
El Paso, TX
11.2023 - 02.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Placed special orders or called other stores to find desired items.
- Answered incoming telephone calls to provide store, product and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
New Mexico State University
Las Cruces, NMSkills
- Adaptability and flexibility
- Service assistance
- Workplace safety
- Collaborative teamwork
- Cash handling
- Customer service
- Attention to detail
- Customer interaction
- Product knowledge
- Problem-solving abilities
- Investigative skills
- Willingness to learn
- Knowledge of public safety practices
Certification
- Level Three Security Officer Certification
Accomplishments
- Successfully balanced high school responsibilities while actively contributing to law enforcement program initiatives
- Gained hands-on experience in public safety operations during a four-year high school law enforcement program.
- Earned Level 3 Security Certification, showcasing expertise in maintaining secure environments.
Affiliations
- A part of the P-TECH law enforcement program at Canutillo High School
- Worked with CISD police officers at various schools within the district to support community safety initiatives
- Gained experience in public safety operations, including patrols and administrative tasks
- Assisted in fostering positive relationships between law enforcement and the community
Timeline
Nike Associate
Nike Factory Outlet
09.2024 - 12.2024
American Eagle Outfitters Associate
American Eagle Outfitters, Inc
03.2024 - 06.2024
Gap Sales Associate
Gap Outlet
11.2023 - 02.2024
High School Diploma -
New Mexico State University
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