Ailani Nathalia Lopez
Chula Vista,California
Summary
A motivated engineering student with work experience in customer service and health care. Developed technical and analytical skills in academic environment, focusing on problem-solving and innovation. Able to balance academic responsibilities with professional commitments. Seeking apply a combination of practical experience, technical knowledge, and leadership skills in future engineering opportunities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bra Fitting Expert
Victoria's Secret
11.2019 - Current
- Listen to customer needs and desires to create an authentic desire to exceed customer's expectations
- Uses extensive product knowledge to deliver emotionally engaging customer experiences that ultimately grow total sales
- Adapt to high-pressure situations, using quick problem-solving to create solutions
- Oversee a team of 5 other Bra Sale Leads, mentoring on behavior to consistently meet and exceed target sales
- Apply strong communication and teamwork skills, being a liaison between associates and management to maintain a positive atmosphere
- Use new Crave Retail technology to elevate shopper's in-store try on journey making it easy, enjoyable, and memorable
Administrative Assistant
My Chula Vista Doctors
04.2019 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages between medical staff and patients.
- Executed physical records onto an electronic system to improve document organization and management.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs, using EPIC medical software.
Education
Associate of Science - Engineering
Southwestern College
05.2024
Skills
- Proficient in Spanish
- Computer-Aid Design
- MATLAB knowledge
- Team Leadership
- Strong Communication and Interpersonal Skills
- Complex Problem-Solving
- Time Management
- Reliable and Responsible
- Strategic Planning
- Staff Training and Development
Certification
Technical Certificate - SOLIDWORKS Essentials for Part Design
Technical Certificate - SOLIDWORKS Essentials for Assembly Design
Technical Certificate - SolidProfessor's Prep Course for the CSWA Exam
Extracurricular Activities
Society of Hispanic Professional Engineers (SHPE) - Member
November, 2023 - Present
- Participated in outreach events, meetings, and student involvement, contributing to promoting diversity in STEM
- Engaging with fellow engineering students and professionals, through community outreach and general body meetings
Baja SAE Racing Team - Team Member
September, 2024 - Present
- Collaborating with a team of engineering student on the design and execution of building an off-road vehicle for competition set in Arizona, 2025
Timeline
Bra Fitting Expert
Victoria's Secret
11.2019 - Current
Administrative Assistant
My Chula Vista Doctors
04.2019 - 04.2021
Associate of Science - Engineering
Southwestern College
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