Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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AILEEN ASAFU-ADJAYE

2349 Silver Trace Lane, Allen,Texas

Summary

A seasoned professional with a proven track record at Barclays PLC (Ghana), I excel in Customer Engagement, Compliance, risk management, and employee development.


Leveraging strong negotiation skills and a customer experience orientation, I've effectively managed large-scale training programs and enhanced compliance frameworks, achieving significant performance improvements across teams.


Developed strong observational and conflict resolution skills in fast-paced retail environment. Proven ability to handle challenging situations calmly and effectively. Seeking to transition into new field, leveraging security and customer service expertise for impactful contributions.

Overview

16
16
years of professional experience

Work History

Store Protection Specialist

Ross Dress for Less
06.2024 - Current
  • Assisted in the apprehension of shoplifters, following proper procedures to ensure legal compliance and minimize liability.
  • Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
  • Fostered a culture of accountability among staff members by consistently enforcing company policies related to theft prevention, reporting discrepancies, and adherence to safety protocols.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.

Learning and Development Manager

Barclays PLC (Ghana) (now Absa Bank Group Pty SA
01.2014 - 04.2024
  • Collaborated with department heads to identify skill gaps and develop targeted training solutions.
  • Conducted thorough needs assessments for individual departments to tailor training solutions accordingly.
  • Optimized existing e-learning courses by incorporating interactive multimedia elements to enhance user experience.
  • Managed annual training budgets, ensuring cost-effective allocation of resources for maximum impact on employee development.
  • Evaluated the effectiveness of training programs using key performance indicators and adjusted content as needed.
  • Led cross-functional teams in the design and execution of large-scale company-wide training initiatives.
  • Created customized leadership development programs, resulting in improved management skills across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Improved communication within cross-functional teams by facilitating collaborative workshops focused on effective communication techniques.
  • Tested all training software and hardware prior to commencing training programs.
  • Co-created, Coordinated and facilitated a Customer Experience MasterClass to the whole bank.

Compliance Officer -Testing, Monitoring & Training

Barclays PlC Ghana (now Absa Bank Group Pty SA
09.2008 - 12.2013
  • Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
  • Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
  • Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
  • Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
  • Monitored processes and methodology of all Compliance policies within business units of Barclays Bank Ghana Ltd
  • Implemented AML/KYC, Sanctions and Anti-Bribery and Anti-Corruption training programs in Ghana for over 2,000+ employees
  • Provided guidance and support to other Barclays Africa countries (13) business units when required or sought on Compliance Monitoring & Training related activities and queries.

Education

Bachelor of Arts - Marketing

Green Hill College (GIMPA)
Accra Ghana

Skills

    PC Proficient in Microsoft office and 365 MS Teams, Zoom

    Presentation

  • High Initiative with strong self management skills
  • Negotiation

    • Customer Experience orientation/satisfaction

  • Change Management, Transformation, and performance improvement

    • Results-oriented coach/mentor

    Commercial Awareness

    Trusted Advisor

    Governance & Risk Management

    Compliance Regulatory Monitoring

    AML/CFT/Sanctions Training

    Performance Development

    Managing Conflict,

  • Interpersonal Skills, etc

    • Selling & Sales skills

Accomplishments

Accomplishments


  • At Ross Stores, South Cooper achieved a phenomenal positive 22% reduction in Merchandise shrinkage in 7 months from a negative 100% in December 2023 through various learning aids to Associates to combat fraud.

Languages

English
Native or Bilingual
French
Limited Working

Interests

  • Avid Reader
  • Fundraising Events
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Committed to improving personal fitness through regular participation in [sport]
  • Personal Development and Self-Improvement

Timeline

Store Protection Specialist

Ross Dress for Less
06.2024 - Current

Learning and Development Manager

Barclays PLC (Ghana) (now Absa Bank Group Pty SA
01.2014 - 04.2024

Compliance Officer -Testing, Monitoring & Training

Barclays PlC Ghana (now Absa Bank Group Pty SA
09.2008 - 12.2013

Bachelor of Arts - Marketing

Green Hill College (GIMPA)

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AILEEN ASAFU-ADJAYE