Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Aileen Casas

Las Vegas

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Teller

Shell federal credit union
Houston
05.2024 - 03.2026
  • Processed customer transactions using advanced banking software.
  • Educated clients on credit union products and services.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Handled large volumes of currency quickly and accurately with minimal errors.

Front Desk Receptionist

Brident Dental & Orthodontics
Houston
09.2021 - 05.2024
  • Managed multi-line phone system to schedule appointments and answer inquiries.
  • Greeted patients warmly and professionally upon arrival at the dental office.
  • Handled billing inquiries and processed payments efficiently at the front desk.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Cashier

HEB Grocery Store
Houston
03.2018 - 08.2021
  • Delivered fast and friendly customer service in a high-volume grocery environment
  • Processed cash, card, and digital payments accurately using POS systems
  • Worked efficiently in a team environment during peak business hours
  • Worked closely with front-end staff to assist customers.

Education

San Jacinto College
Pasadena, TX

Skills

  • customer service
  • billingual
  • front desk operations
  • multitasking
  • Fast paced- work environment
  • communication skills
  • adaptability

Languages

English
Professional
Spanish
Professional

Certification

  • CPR CERTIFIED

Timeline

Teller

Shell federal credit union
05.2024 - 03.2026

Front Desk Receptionist

Brident Dental & Orthodontics
09.2021 - 05.2024

Cashier

HEB Grocery Store
03.2018 - 08.2021

San Jacinto College
Aileen Casas