Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Teller
Shell federal credit union
Houston
05.2024 - 03.2026
Processed customer transactions using advanced banking software.
Educated clients on credit union products and services.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Handled large volumes of currency quickly and accurately with minimal errors.
Front Desk Receptionist
Brident Dental & Orthodontics
Houston
09.2021 - 05.2024
Managed multi-line phone system to schedule appointments and answer inquiries.
Greeted patients warmly and professionally upon arrival at the dental office.
Handled billing inquiries and processed payments efficiently at the front desk.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Cashier
HEB Grocery Store
Houston
03.2018 - 08.2021
Delivered fast and friendly customer service in a high-volume grocery environment
Processed cash, card, and digital payments accurately using POS systems
Worked efficiently in a team environment during peak business hours
Worked closely with front-end staff to assist customers.