Aileen Cruz
Webster
Summary
Reliable manager with expertise in staff training, customer service, and performance monitoring. Committed to enhancing team productivity and ensuring exceptional service quality for the customers.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
Webster
02.2022 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on food safety and service protocols.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Monitored staff performance and addressed issues.
- Great communicator and active listener
- Great at problem solving when there is an issue in the workplace
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided exceptional customer service to enhance guest satisfaction.
- Excellent with handling and counting money
Education
High School Diploma -
Clear Lake Highschool
Webster, TX05-2025
Skills
- Operational oversight
- Performance monitoring
- Financial handling
- Quality assurance
- Policy implementation
- Decision-making
- Goal setting
- Team leadership
- Staff training
- Team building
- Customer service
- Task delegation
- Work prioritization
- Problem solving
- Critical thinking
- Conflict resolution
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
McDonald's
02.2022 - Current
High School Diploma -
Clear Lake Highschool