Benjamin Marvin
Detroit,MI
Summary
Results-driven manager with expertise in operational efficiency and customer service. Proven ability to enforce compliance and resolve conflicts, enhancing overall service quality.
Overview
8
8
years of professional experience
Work History
Manager
Taylor A&W Restaurant
Taylor, MI
04.2024 - Current
- Oversaw daily operations, maintaining efficiency and quality standards.
- Supervised daily restaurant operations and ensured smooth service flow.
- Coordinated with kitchen staff to maintain quality of food preparation and presentation.
- Evaluated staff performance during daily shifts to ensure service standards were met. and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Handled customer complaints effectively to foster a positive atmosphere and retain customers. promptly to enhance dining experience satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
Maintenance Technician/Heavy Equipment Operator
SMS Mill Services Michigan LLC
Dearborn, Michigan
01.2019 - 03.2020
- Operated excavators and other construction equipment to properly grade land.
- Operated front end loader to move dirt and different base materials.
- Inspected and repaired equipment to ensure durability and optimal performance, minimizing downtime.
- Maintained equipment with proper fueling and readiness to meet scheduling demands.
- Employed heavy equipment operation best practices resulting in minimal complaints or incidents.
- Advocated for strict safety protocols during machinery operation, contributing to a safer work environment.
- Coordinated machine operations with other site personnel to keep materials moving smoothly.
Education
Harry S Truman High School
Taylor, MISkills
- Operational oversight
- Customer service
- Team leadership
- Regulatory compliance
- Operational efficiency
- Quality control checks
- Safety Procedures
- Safety program knowledge
- Conflict resolution
- Team Collaboration
- Operational assessments
- Inventory management
- Performance optimization
Timeline
Manager
Taylor A&W Restaurant
04.2024 - Current
Maintenance Technician/Heavy Equipment Operator
SMS Mill Services Michigan LLC
01.2019 - 03.2020
Harry S Truman High School