Aileen Dawson
Jacksonville,United States
Summary
I am a detailed-oriented team player with strong organizational skills. I have the ability to handle multiple projects simultaneously with a high degree of accuracy and positive attitude. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Transaction Coordinator
Coldwell Banker
03.2020 - Current
- Managing transactions from contract effective date to close
- Pro Works organization and upkeep
- Sending documents via DocuSign
- Communicating with agents weekly with status updates
- Coordinating and communicating with loan officers and closing attorney/title company
- Scheduling the final walk through with agents approval
- Ordering escrow binder
- Processing commission payment
- Processing closed files
- Preparing weekly reports
- Preparing agents spreadsheets for file tracking purposes
- Scheduling inspections
- Ensuring that transactions run smoothly to meet deadlines
- Ordering Home Warranty
Fraud Analyst II
Citibank
08.2015 - 09.2017
- Respond to customers based on established procedures
- Resolve moderately complex issues directly with clients, or third parties
- Navigate multiple processing systems
- Direct the verification and investigation process
- Develop and maintain and understanding of how actions impact the bottom line
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Lead Pharmacy Tech
MedCity Pharmacy
04.2013 - 08.2015
- Provide maximum pharmaceutical services which corresponds to meeting the desires of all service beneficiaries and patients
- Conduct and maintain accurate inventory
- Contribute to and oversee the procurement function of the pharmacy department
- Provide feedback to the needs of the department and be able to exhibit effectiveness with other personnel
- Provide outstanding customer service and patient experience
- Coordinate purchases, and engage in maintenance of data and records
- Prepare and register prescriptions for patients
- Provide marketing and sales support for new products and services.
Division Leading Petty Officer
US Navy
03.2001 - 07.2010
- Handled administrative requirements, maintained records and submitted operational reports.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit.
- Coordinated activities of subordinate personnel to support mission success.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Oversaw teams planning, implementing and realigning plan of the day operations.
- Trained and mentored personnel in daily operations and tactics.
Education
Bachelor's - Business Management
Everest University
Jacksonville, FL10.2013
Skills
- Microsoft Office Suite (10 years)
- Computer Skills (10 years)
- Customer Relationship Management (10 years)
- Financial Services (10 years)
- Strategy Development
- Fraud Prevention
- Customer Relationship Development
- Proactive and Focused
- Willing to Learn
- Goal Setting
- Quality Assurance
- DocuSign
- Escrow
- CRM Software
- Team Building Leadership
- Prioritizing and Planning
Assessments
- Administrative assistant/receptionist, Highly Proficient, 08/01/21
- Sales fit, Proficient, 12/01/19
- Basic attention to detail, Highly Proficient, 08/01/21
- Customer service, Proficient, 11/01/19
- Customer focus & orientation, Proficient, 12/01/22
Personal Information
- Military Service Branch: United States Navy
- Military Service Rank: Petty Officer Second Class
Languages
Chamorro
Native or Bilingual
Timeline
Transaction Coordinator
Coldwell Banker
03.2020 - Current
Fraud Analyst II
Citibank
08.2015 - 09.2017
Lead Pharmacy Tech
MedCity Pharmacy
04.2013 - 08.2015
Division Leading Petty Officer
US Navy
03.2001 - 07.2010
Bachelor's - Business Management
Everest University