Aileen Diaz
El Paso
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Team Leader
MC Warehouse
01.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed high-volume data entry tasks, ensuring timely completion without sacrificing quality.
Customer Service Representative
Spectrum - El Paso
02.2024 - 11.2024
- Contract Role
- Over 25 outbound calls per day
- Took payments from customers
- Maintained a clean and effective work space
- Used 3-4 systems though every call while building rapport with customer
- Liaised with over 45 customers per day, helping with issues, transferring to different departments to meet needs, helping customers start service
- Put in orders for new services/devices and setting up the delivery
- Troubleshoot issues with customers to meet their specific needs
Receptionist
Alvest Equipment Services-Las Vegas
12.2021 - 02.2024
- Liaised with over 30 visitors daily, aligning with the shops need, requirement and specifications
- Answered over 50 calls per day from clients, vendors and various other clients seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time sensitive deadlines
- Provided company support to employees
- Order and restocked supplies submitted by purchase orders to maintain stock levels
Warehouse Worker
T.J.Maxx Distribution Center-Las Vegas
11.2019 - 12.2021
- Coordinate the loading and unloading of trucks Liaise with drivers, customers, and warehouse personnel
- Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities
- Ensure all equipment is maintained at a safe and serviceable level
- Labeled products and organized stock in the storage room
- Facilitated warehouse operation processes by receiving and stocking goods
Education
GED -
Adult Education
Las Vegas, NV04-2019
Skills
- Experienced in Microsoft Excel, Word and Power Point
- Data Entry
- Office Equipment Operation
- Business Correspondence
- Customer and Client Relations
- Multi Line Telephone Systems
- Telephone skills
- Customer/Client relations
- Mail handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader
MC Warehouse
01.2025 - Current
Customer Service Representative
Spectrum - El Paso
02.2024 - 11.2024
Receptionist
Alvest Equipment Services-Las Vegas
12.2021 - 02.2024
Warehouse Worker
T.J.Maxx Distribution Center-Las Vegas
11.2019 - 12.2021
GED -
Adult Education