Aileen Diaz Flores
Shafter,CA
Summary
Lead teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business. Not afraid to get hands dirty as needed to assist the team meet goals and standards. Experience in monitoring and coordinating staffing schedules as well as collaborating with the team in order to better strengths.
Overview
6
6
years of professional experience
Work History
Customer Experience Associate
Magellan
10.2023 - Current
- Follow HIPAA protocols in answering calls and protecting sensitive PHI
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Remained calm, composed and polite to deescalate aggressive customer behavior in the Behavioral Health work setting.
Front Office Clerk
Omni Family Health
02.2023 - 09.2023
- Greeted customers and answered inquiries in a professional manner
- Verified customer information by collecting and inputting data into the computer system
- Assisted other administrative personnel with overflow work including word processing, and data entry
- Answered office phone and emails to schedule appointments, answer questions, and document information.
Isla Manager
Vallarta Supermarket
09.2021 - 01.2022
- Enhanced customer satisfaction by effectively addressing escalations and resolving issues in a timely manner.
- Mentored newly hired employees on operating equipment and safety protocols.
- Coordinated schedules.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Prepared work area for the team in AM shifts as well as closed work area clean and organized for AM shifts.
Security Forces Member
United States Air Force
11.2020 - 02.2021
- Responded promptly to incidents and disturbances to implement effective security protocols
- Led, supervised and performed force protection duties to protect personnel and resources.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Medical Assistant Extern
Komin Medical group
09.2019 - 06.2020
- Sanitized rooms and equipment according to standards
- Respected and maintained patient confidentiality aligned with HIPAA protocols
- Sterilized medical instruments using physical, chemical and UV methods.
Server
Don Pepe Mexican Restaurant
10.2018 - 02.2020
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Tony's Firehouse
03.2018 - 02.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Criminal Justice
Bakersfield College
Bakersfield, CAAssociate of Arts - Liberal Arts and General Studies
Bakersfield College
Bakersfield, CAHigh School Diploma -
Shafter High School
Shafter, CA06.2020
Skills
- Schedule management
- Leadership
- Database entry
- HIPAA compliance
- Vital signs and examinations
- Goal-Oriented
- Staff Management
- Team Leadership
- Verbal and written communication
Timeline
Customer Experience Associate
Magellan
10.2023 - Current
Front Office Clerk
Omni Family Health
02.2023 - 09.2023
Isla Manager
Vallarta Supermarket
09.2021 - 01.2022
Security Forces Member
United States Air Force
11.2020 - 02.2021
Medical Assistant Extern
Komin Medical group
09.2019 - 06.2020
Server
Don Pepe Mexican Restaurant
10.2018 - 02.2020
Server
Tony's Firehouse
03.2018 - 02.2020
Associate of Science - Criminal Justice
Bakersfield College
Associate of Arts - Liberal Arts and General Studies
Bakersfield College
High School Diploma -
Shafter High School
Similar Profiles
Amber Mascioli, LCSWAmber Mascioli, LCSW
Military and Family Life Counselor at MagellanMilitary and Family Life Counselor at Magellan
Shannon WarnerShannon Warner
Domestic Abuse Victims Advocate at MagellanDomestic Abuse Victims Advocate at Magellan
Krystal PerezKrystal Perez
Marketing Assistant at AD MagellanMarketing Assistant at AD Magellan