AILEEN DINU
Chelsea,MA
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hostess
The Hilton Hotel
08.2026 - 11.2026
- Welcomed guests, communicated clearly, and coordinated seating to enhance overall guest experience.
- Provided courteous, professional service while addressing guest needs and collaborating with team members.
- Responded to customer inquiries and assisted with requests, guiding guests to relevant hotel services.
Production Worker
AngioDynamics
Queensbury, NY
09.2024 - 01.2025
- Met and exceeded daily production targets through efficient task execution and time management.
- Addressed workflow challenges to enhance team efficiency and sustain productivity.
- Adhered to safety procedures to maintain safe, organized work environment.
Server
Barnsider
Lake George, NY
05.2023 - 08.2023
- Took food and drink orders accurately using point-of-sale system.
- Utilized point-of-sale system to accurately enter orders, manage checks, and process gift cards and complimentary items, ensuring smooth transaction flow.
- Delivered meals and beverages promptly to assigned tables.
- Coordinated food delivery to ensure timely service while upholding professional and service-focused standards.
- Engaged with guests to ensure a friendly and inviting atmosphere. and presented menus in Barnsider steakhouse dining room.
Server
West End Grill
Boston, MA
06.2022 - 10.2022
- Delivered timely food and beverage service, enhancing guest satisfaction through attentive response to needs.
- Collaborated with team members during high-volume shifts to ensure efficient workflow and uphold positive guest experience.
- Processed cash transactions with accuracy and professionalism, contributing to smooth operations.
Sales Associate
Gap Outlet
Lake George, NY
10.2020 - 01.2021
- Guided customers in product selection and showcased merchandise to increase sales.
- Processed transactions accurately and fostered customer relationships through attentive service.
- Organized merchandise displays and optimized sales-floor presentation to enhance customer experience.
Education
B.A. - Business Economics
University At Albany
Albany, NY01-2026
Associate of Science -
SUNY Adirondack
Queensbury, NY01-2024
High School Diploma -
Lake George High School
Lake George, NY01-2020
Skills
- Point-of-Sale (POS) Systems
- Cash Handling
- Customer Service
- Guest Relations
- Professional Communication
- Organization & Time Management
- Team Collaboration
- Attention to Detail
- Problem-Solving
- Sales Support
- Service Operations
- Microsoft Excel
LANGUAGES
English (Fluent) | Spanish (Fluent) | Romanian (Fluent)
Timeline
Hostess
The Hilton Hotel
08.2026 - 11.2026
Production Worker
AngioDynamics
09.2024 - 01.2025
Server
Barnsider
05.2023 - 08.2023
Server
West End Grill
06.2022 - 10.2022
Sales Associate
Gap Outlet
10.2020 - 01.2021
B.A. - Business Economics
University At Albany
Associate of Science -
SUNY Adirondack
High School Diploma -
Lake George High School