Aileen Figueroa
Ozone Park,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
Work History
Principal Engineer
Verizon
11.2019 - Current
- Streamlined workflows by introducing automation tools, improving efficiency across projects.
- Analyzed system performance data to identify areas for improvement and innovation.
- Trained staff members and improved engineering application processes.
- Coordinated with multiple departments to effectively manage resources, schedules, and budgets during project execution.
- Monitored and evaluated engineering performance to recommend improvements.
- Implemented new strategies to reduce costs and improve efficiency of engineering team.
- Created detailed reports on engineering activities and achievements.
- Analyzed and interpreted data to identify trends and recommend improvements.
- Implemented automated systems to improve accuracy and efficiency of engineering processes.
- Managed a $45 million expense budget
- Created reports and presentations for executive staff
Engineer - Project Management & Implementation
Verizon
05.2008 - 04.2019
- Led cross-functional teams across 5 organizations to enhance network performance and reliability.
- Conducted detailed analyses of system performance, identifying opportunities for improvement.
- Collaborated with stakeholders to develop strategic initiatives supporting business objectives.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Improved client satisfaction with detailed progress reports and proactive communication during project execution phases.
- Conducted rigorous quality control checks reviewing over 15,000 records, ensuring all engineering projects met internal and external quality standards.
- Trained and mentored junior engineers, providing guidance and direction.
- Collaborated with other departments to facilitate successful project completion.
- Monitored and evaluated engineering performance to recommend improvements.
Network Engineer & Staff Support Specialist
Verizon
06.2006 - 04.2008
- Monitored network capacity daily and performance to diagnose and resolve complex network problems.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided detailed weekly reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Generated over 250 reports to track performance and analyze trends.
Supervisor, Facilities Support
Verizon
02.2003 - 06.2006
- Trained and mentored 18 team members to enhance performance and productivity.
- Conducted regular performance evaluations to assess 18 employee development and progress.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Managed Absence & Tardiness Control Plan & Vacations
- Provided oversight on all grievance issues and policies
- Led team meetings to align objectives and enhance communication among staff members.
Network Engineer
Verizon
01.1998 - 03.2003
- Designed and implemented network infrastructure solutions for optimal performance and reliability.
- Collaborated with cross-functional teams to integrate new technologies into existing infrastructure seamlessly.
- Oversaw project lifecycles from planning through execution, ensuring alignment with organizational goals and timelines.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
Administrative Manager
Verizon
03.1997 - 12.1997
- Administered the Absence and Tardiness Control plan for 285 representatives
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Processed Leave of Absence requests
- Interacted with Corporate Security, Ethics and Human Resources on related issues
- Involved with contractual union negotiations as it pertains to grievances, vacation selections and safety training
- Prepared and provided a monthly overview on the general operations of the department
Bilingual Customer Service Representative
Verizon
07.1992 - 03.1997
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Efficiently processed customer orders and refunds according to established guidelines while maintaining accuracy and thoroughness.
- Educated customers about billing and payment processing and support policies and procedures.
Education
Bachelor of Science - Business Administration
Waldorf University
Forest City, IA06-2028
Skills
- Project management
- Research and analysis
- Proficient in Microsoft Office; Access, Excel, Outlook, PowerPoint, Projects, Word
- Cross-functional collaboration
- Workflow coordination
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Principal Engineer
Verizon
11.2019 - Current
Engineer - Project Management & Implementation
Verizon
05.2008 - 04.2019
Network Engineer & Staff Support Specialist
Verizon
06.2006 - 04.2008
Supervisor, Facilities Support
Verizon
02.2003 - 06.2006
Network Engineer
Verizon
01.1998 - 03.2003
Administrative Manager
Verizon
03.1997 - 12.1997
Bilingual Customer Service Representative
Verizon
07.1992 - 03.1997
Bachelor of Science - Business Administration
Waldorf University