Aileen Lorenzo
Grand Rapids,MI
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
6
6
years of professional experience
Work History
Retention Customer Service Representative
Spectrum Charter
07.2023 - 07.2024
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Nutrition Services Assistant
Spectrum Health Butterworth Hospital
10.2018 - 07.2023
- Streamlined foodservice operations for increased efficiency in collaboration with dietitians and other kitchen staff members.
- Increased mealtime satisfaction by accommodating special requests whenever possible, within the constraints of dietary guidelines.
- Promoted a culture of continuous improvement within the department by regularly seeking feedback from patients regarding their dining experiences.
- Contributed to successful health inspections by adhering to stringent cleanliness protocols at all times in the kitchen area.
- Provided exceptional customer service by addressing patient questions, concerns, and requests promptly and professionally.
Education
High School Diploma -
Catholic Central High School
Grand Rapids, MI05.2020
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Data Entry
- Appointment Scheduling
Timeline
Retention Customer Service Representative
Spectrum Charter
07.2023 - 07.2024
Nutrition Services Assistant
Spectrum Health Butterworth Hospital
10.2018 - 07.2023
High School Diploma -
Catholic Central High School
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