Janay Telford
Charlotte,NC
Summary
Experienced professional with broad expertise in banking, warehouse functionality, and retail stores. Strong skills include employee supervision & onboarding, working with heavy industrial equipment, cashflow management, warehouse workflow,and client retention. Committed to growing company revenue and fostering workplace productivity while advancing personal development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retention Customer Service Representative
Spectrum
Charlotte, NC
03.2024 - Current
- Responded promptly to client inquiries regarding account status, billing issues, product features.
- Effectively communicated product and service details to enhance customer experience.
- Answered incoming customer inquiries via phone.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Informed customers of deals and promotions.
- Resolved customer complaints promptly and professionally.
- Verified customer information and processed orders accurately.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Consistently achieved an 85 percent customer retention rate
SHIFT SUPERVISOR
K1 Speed
Concord, NC
02.2023 - 03.2024
- Rose to managerial job role starting as a part time cashier associate by exceeding company goals, and establishing strong rapport with upper management
- Cash handling duties including preparation of tills, change fund maintenance, and preparation of deposits
- Ensure that cashier personnel adhere to correct cash handling procedures and sell effectively
- Ensure that all staff are strictly adhering to company policies and providing outstanding customer service
- Order and purchase operation supplies, concessions, and retail merchandise
- Perform operational paperwork duties including safety, payroll, facility
- Maintain the highest standard of facility appearance including storage areas and the parking lot
- Coordinate with Manager and Regional Manager to ensure that all facility maintenance is performed quickly.
INVENTORY CONTROL SPECIALIST
McLane Company
Concord, NC
05.2023 - 11.2023
- Maintained accurate inventory levels and ensured that inventory was present and ready for use
- Oversaw inventory transfers between divisions and assisted in receiving department with incoming shipments
- Worked collaboratively alongside internal teammates to ensure solid understanding of customer demands and needs
- Identified misplaced or low product, kept track and/or found an item by completing detailed research procedures as necessary
- Performed the daily data entry for warehouse inventory transactions (damage/spoilage)
- Identified and reported potential shelf life concerns, through the monitoring of code dates while counting.
Operations Specialist
Wells Fargo
Charlotte, NC
05.2017 - 12.2020
- Opened, received, logged, prepared, and distributed incoming and/or outgoing cash for commercial customers or Wells Fargo bank locations
- Performed general clerical operations tasks that were routine in nature
- Verified and/or matched data on documents with currency
- Received direction from supervisor and escalated questions and issues to more higher departments as necessary
- Trained new hires on organizational flow, bank transactions, cashflow management, and premiere company practices.
Education
Some College (No Degree) - Computer Science And Programming
Devry University
CharlotteSkills
- Payroll
- Safeserv
- Data Entry
- Clerical Duties
- Client Retention
- Customer Service
- OSHA Compliance
- Marketing / Sales
- Human Resources
- Talent Development
- Shipping / Receiving
- Employee Onboarding
- Employee Supervision
- Cashflow Management
- Managerial Leadership
- Administrative Support
- Performance Development
- Heavy Machinery Operation
- Employee Performance Review
- Microsoft Office Suite (Word, Excel, Outlook)
- Inbound and Outbound Calling
- Quality Assurance Controls
- Order Processing
- Service Upselling
- Receiving support
Certification
Forklift Safety
Academic
Business Management
Timeline
Retention Customer Service Representative
Spectrum
03.2024 - Current
INVENTORY CONTROL SPECIALIST
McLane Company
05.2023 - 11.2023
SHIFT SUPERVISOR
K1 Speed
02.2023 - 03.2024
Operations Specialist
Wells Fargo
05.2017 - 12.2020
Some College (No Degree) - Computer Science And Programming
Devry University