Tashianna Boatman
Rise
Addison
9
years of professional experience
Work History
Retention Customer Service Representative
2 Months- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
- Developed retention strategies to enhance customer satisfaction and minimize churn rates.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Trained and mentored new team members on best practices for customer interactions.
- Managed escalated issues, ensuring timely resolution while maintaining positive customer relationships.
- Analyzed customer feedback to identify trends and suggest actionable improvements.
- Implemented process enhancements that increased operational efficiency within the team.
- Led initiatives to improve knowledge base resources for enhanced self-service options for customers.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
Dispatcher
2 Years 1 Month- Managed high-stress situations calmly and effectively, ensuring timely assistance to clients and staff.
- Maintained detailed records in electronic databases, reducing errors with a thorough double-check process.
- Streamlined scheduling, routing, and workflow tracking to optimize response efficiency.
- Provided consistent communication between staff and customers, ensuring compliance with service standards.
Patient Advocate
2 Years 11 Months- Assisted patients with inquiries related to benefits, billing, and medical services.
- Entered and maintained sensitive data in compliance with HIPAA regulations.
- Provided compassionate service, resolving complaints and supporting patients during medical challenges.
- Monitored case progress and collaborated with teams to ensure accurate and timely support.
Payroll Processor
1 Year 11 Months- Entered and processed payroll data for temporary employees, including hours worked, deductions, and benefits.
- Maintained accurate employee time records and ensured compliance with company policies and payroll regulations.
- Resolved payroll discrepancies by reviewing records and collaborating with employees and managers.
- Assisted with direct deposits, replacement checks, and payroll error corrections.
- Generated payroll and tax-related reports for management.
Skills
Payroll deductions & compliance (taxes
benefits)
Payroll processing & data entry
Employee timekeeping systems withholdings
Invoice & record reconciliation
Microsoft Office Suite (Excel
Word
Outlook) Payroll software (ADP
WebTrax)
Epic & Salesforce systems
Database management & reporting
Customer service & employee support
Problem-solving & conflict resolution
Attention to detail & accuracy
Team collaboration & communication
Timeline
Retention Customer Service Representative
Rise
06.2026 - Current
Dispatcher
Matrix Science
01.2023 - 02.2025
Patient Advocate
CVS Caremark
01.2020 - 12.2022
Payroll Processor
PeopleReady
01.2018 - 12.2019