Seilinette Hernandez
Lake Mary,FL
Summary
Professional customer service specialist prepared for this role. Experienced in fostering customer loyalty and resolving concerns efficiently. Strong team collaborator, reliable, and adaptable to changing needs. Skilled in communication, problem-solving, and conflict resolution with results-driven mindset.
Overview
9
9
years of professional experience
Work History
Retention Customer Service Representative
RUI
08.2025 - Current
- Play a key role in ensuring customer satisfaction and retention by proactively addressing concerns and resolving service-related issues.
- Engage with customers considering cancellation to understand their needs, identify pain points, and provide tailored solutions to retain their business.
- Promote long-term customer loyalty by delivering exceptional service, clear communication, and personalized support.
- Utilize problem-solving and active listening skills to offer appropriate service options that align with customer expectations.
- Strengthen customer relationships by providing a positive experience that improves satisfaction and reduces churn.
Customer Solutions
Spectrum
03.2022 - 07.2025
- Achieved sales targets by identifying customer needs and providing strategic recommendations.
- Skilled at working independently and collaboratively in a team environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and satisfaction levels.
Front Desk Receptionist
Ballet Dental
08.2021 - 01.2022
- Coordinated front desk operations, ensuring seamless patient flow and minimal wait times.
- Used patient feedback to identify service gaps and implement targeted improvements.
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
Front Desk Lead
Amazing Smile
01.2019 - 01.2022
- Supervised front desk operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored new staff, enhancing team performance and service quality.
- Resolved patient inquiries and concerns promptly, fostering a positive experience and client retention.
- Monitored inventory of office supplies, ensuring timely replenishment and cost-effective management.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
Retail Sales Associate
Bealls Outlet
10.2017 - 03.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions with accuracy and efficiency using point-of-sale systems.
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Assisted in product selection, providing knowledgeable recommendations to customers.
Shift Supervisor
Burger King
10.2016 - 10.2017
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions accurately and maintaining balanced cash drawers.
- Supervised daily operations to ensure team efficiency and workflow optimization.
- Trained and mentored staff to enhance performance and operational knowledge.
Skills
- Customer-focused upselling approaches
- Effective cross-selling strategies
- Skilled in utilizing CRM tools
- Customer engagement
- Effective team engagement
- Engaged listening
- Adaptability to change
- Effective verbal communication
- Excel proficiency
- Experienced with digital tools
- Comprehensive understanding of products
- Client communication skills
- Experienced in managing conflicts
Accomplishments
Most Helpful Person
Timeline
Retention Customer Service Representative
RUI
08.2025 - Current
Customer Solutions
Spectrum
03.2022 - 07.2025
Front Desk Receptionist
Ballet Dental
08.2021 - 01.2022
Front Desk Lead
Amazing Smile
01.2019 - 01.2022
Retail Sales Associate
Bealls Outlet
10.2017 - 03.2021
Shift Supervisor
Burger King
10.2016 - 10.2017