Andres Lopez
Boise,ID
Summary
Sought employment to enhance customer satisfaction and support organizational goals through proven service skills.
Overview
26
26
years of professional experience
Work History
Retention Customer Service Representative
Dtv/AT&T
Boise, ID
07.2019 - 08.2025
- Addressed customer inquiries and resolved issues to improve satisfaction and retention.
- Implemented effective communication strategies for conflict resolution and relationship building.
- Analyzed customer feedback to identify trends and drive service improvements.
- Developed training materials for new team members to ensure consistency in service delivery.
- Collaborated with cross-functional teams to streamline processes and improve customer experience.
Escalation Specialist
Hewlett Packard Enterprise
Boise, ID
03.2012 - 07.2019
- Facilitated resolution of intricate customer challenges to enhance overall customer satisfaction.
- Collaborated with cross-functional teams to streamline escalation procedures, reducing resolution timeframes.
- Developed training materials for new team members, improving onboarding efficiency and knowledge retention.
- Analyzed trends in escalated cases to identify root causes and implement proactive solutions.
TEMP/Installer
I.E.S
Boise, ID
01.2010 - 01.2011
- Install office furniture
- Recycle
- Inventory
Sales/Inventory/C.S.R/Cash Register
Halloween City
Boise, ID
01.2010 - 01.2010
- Maintain inventory
- Asist customers with sales
- Close
- Loss prevention team
Customer service/General Labor
Labor Max
Boise, ID
01.2009 - 01.2010
- Call center/survey
- BSU event team
Customer Service Representative
Direct TV
Boise, ID
01.2008 - 01.2008
- Maintain multiple phone calls English/Spanish
- Assisted customers with daily programming issues via phone
- Met sales quotas on regular basis
Sales Representative
A to Z Electronics
Boise, ID
01.2005 - 01.2007
- Switchboard Sales/ bonus on monthly basis
- Customer Service
- Scheduling Installs
C.S.R/Sales Representative
U-Haul
Nampa, ID
01.2000 - 01.2001
- Assisted customers with knowledge on equip.
- Scheduled trucks inbound/outbound
- Moved up from front teller to sales rep. in 3 months
Education
High School Diploma -
Lewis and Clark State
cottonwood, ID01.2009
Skills
Managed high-volume inbound and outbound calls to ensure customer satisfaction
Assisted in identifying customer needs to promote additional products Supported sales teams in implementing upselling techniques to enhance customer satisfaction Contributed to training sessions on effective upselling methods
Implemented cross-selling techniques to enhance customer purchasing experience
Leveraged CRM software expertise to enhance customer relationship management processes
Languages
Spanish
Native or Bilingual
Timeline
Retention Customer Service Representative
Dtv/AT&T
07.2019 - 08.2025
Escalation Specialist
Hewlett Packard Enterprise
03.2012 - 07.2019
TEMP/Installer
I.E.S
01.2010 - 01.2011
Sales/Inventory/C.S.R/Cash Register
Halloween City
01.2010 - 01.2010
Customer service/General Labor
Labor Max
01.2009 - 01.2010
Customer Service Representative
Direct TV
01.2008 - 01.2008
Sales Representative
A to Z Electronics
01.2005 - 01.2007
C.S.R/Sales Representative
U-Haul
01.2000 - 01.2001
High School Diploma -
Lewis and Clark State