Aileen Munoz
Spring,TX
Summary
Bilingual reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
4
4
years of professional experience
Work History
Cashier
Paradies Lagardere
Houston, TX
04.2023 - 06.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Front Desk Receptionist
Pacific Uniform Service
Houston, TX
06.2021 - 08.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Drafted professional business documents, spreadsheets, and correspondence.
Restaurant Hostess
Tequila Patio
Spring, TX
10.2020 - 05.2021
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Greeted guests and gathered information to seat groups or place on waitlist.
Trainee
Houston Methodist
Houston, TX
09.2019 - 05.2021
- Created reports that tracked inventory levels and monitored supplier performance metrics.
- Documented all changes made within the supply chain system including any modifications to vendor contracts or purchase orders.
- Provided support during the implementation phase of new software designed specifically for managing inventory levels across multiple warehouses.
- Developed and managed a database of supply chain vendors to ensure efficient procurement.
- Analyzed financial data related to inventory management, transportation costs, and supplier performance metrics.
Education
James Madison High School
OnlineCristo Rey Jesuit High School
Houston, TXSkills
- Bilingual fluency in Spanish
- POS Systems
- Cash Register Operation
- Payment Processing
- Cash Handling
- ID Verification
- Product Recommendations
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Paradies Lagardere
04.2023 - 06.2023
Front Desk Receptionist
Pacific Uniform Service
06.2021 - 08.2021
Restaurant Hostess
Tequila Patio
10.2020 - 05.2021
Trainee
Houston Methodist
09.2019 - 05.2021
James Madison High School
Cristo Rey Jesuit High School